Customer Care Representative, Human Resources - Virtual

Alight Solutions; España; A distancia; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading HR services provider is hiring a Customer Care Representative to assist clients with healthcare and HR-related inquiries. This remote role requires excellent communication skills and at least 4 years of customer service experience. If you are empathetic, adaptable, and enjoy solving problems, this opportunity could be for you. The position supports flexible working arrangements and emphasizes diversity and inclusivity.

Servicios

Health and wellbeing programs

Continuing education and training

Flexible working arrangements

Formación

• At least 4 years of customer service experience, or a combination of education and experience.
• Self-starter with excellent verbal and written communication skills.
• Ability to multi-task using multiple applications while assisting customers.

Responsabilidades

• Handle a high volume of inbound calls from clients' employees.
• Process transactions such as health enrollments and payroll updates.
• Research and assist customers by communicating with third parties.

Conocimientos

Excellent communication skills

Empathy

Problem-solving

Flexibility

Adaptability

Educación

High School diploma or equivalent

Associate’s degree

Bachelor’s Degree

Descripción del empleo

Overview

Customer Care Representative, Human Resources

We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). This role requires that qualified candidates must reside in one of the following states:

• East Region States: Delaware, Florida, Georgia, Indiana, Maine, Maryland, Michigan, Mississippi, New Hampshire, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington D.C. West Virginia

• Central Region States: Alabama, Arkansas, Illinois, Iowa, Kentucky, Louisiana, Minnesota, Oklahoma, South Dakota, Tennessee, Texas, Wisconsin

• West Region States: Arizona, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Wyoming

Only applicants from locations above will be considered.

Our story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Our Values:

Champion People – be empathetic and help create a place where everyone belongs.

Grow with purpose – Be inspired by our higher calling of improving lives.

Be Alight – act with integrity, be real and empower others.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com.

This role is designed for people who have strong empathy and communication skills. Days are spent interacting with people over the phone to help them with questions they have about their healthcare benefits, 401k savings and retirement plans, leaves of absences and payroll. This position is ideal for people who can master complex information in a short period of time, are passionate about helping others, and enjoy solving problems.

Responsibilities

• Handle a high volume of inbound calls from clients’ employees to answer questions, provide education, and solve complex HR and financial issues related to health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc.
• Process transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections, including additional research and ongoing casework.
• Initiate outbound calls to update customers on pending cases or other topics.
• Navigate a robust set of tools and systems, toggle between multiple screens, and assist customers while managing a live interaction.
• Research and assist customers by communicating with third parties.

Required Experience

• At least 4 years of customer service experience, or a combination of education and experience:
  • High School diploma and 4 years of customer service experience, OR
  • Associate’s degree and 2 years of customer service experience, OR
  • Bachelor’s Degree
• A self-starter with excellent communication skills (verbal and written) and the passion to provide the highest level of customer care and satisfaction
• Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment
• Ability to receive and immediately apply constructive feedback
• Ability to multi-task using several Windows applications at once while assisting a customer on the phone
• Flexibility to work a specified shift and extended hours as necessary
• Internet Connectivity Requirement/Remote Positions: For 100% remote positions, we require that you have high-speed broadband internet with minimum speeds of 20 Mbps upload/download and that equipment is hardwired to your company issued computer.

Preferred Experience

• Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services

Flexible Working

Alight supports flexible working arrangements wherever possible and has been recognized for remote work.

Benefits

We offer programs and plans for health, wellbeing, retirement and leave, plus continuing education and training. We may provide a background check contingent offer as per policy. Details vary by position.

Diversity & Inclusion

Alight is committed to diversity, equity, and inclusion. We welcome and embrace all individuals and strive to create an inclusive culture. If reasonable accommodation is needed during the hiring process, please contact [e-mail].

Equal Employment Opportunity: Alight Solutions is an EEO employer. We provide reasonable accommodations to qualified applicants with disabilities as required by law.

Authorization to work: Applicants must have work authorization in the country of application and no visa sponsorship is required at this time.

Note: This job description does not restrict management’s right to assign duties to other entities. For more information, visit the Wellbeing and Benefits Selector Page - Alight.