CS/Complaints Specialist for Crypto platform (UK proficiency)

weWow; Valencia; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

An innovative digital asset management firm in Valencia is seeking a CS/Complaints Specialist. In this role, you will optimize customer and compliance workflows, leveraging your experience in customer support and KYC processes. The ideal candidate will demonstrate strong process optimization skills and a tech-savvy mindset while thriving in a vibrant international environment. Competitive benefits including Spanish classes and daily meals offered.

Servicios

Spanish classes

Team-building adventures

Daily healthy meals

Formación

• Experience in customer support, compliance or financial services with a strong grasp of KYC/AML.
• Proven ability to map workflows, spot inefficiencies, and create clear documentation.
• Comfortable with macros, templates, automation tools, and cloud-based systems.

Responsabilidades

• Define and document workflows for CX and KYC processes.
• Develop internal and external knowledge base articles.
• Create templates and automated responses to improve efficiency.

Conocimientos

Customer Experience & KYC expertise

Process optimization skills

Tech-savvy mindset

Strong analytical ability

Content creation & communication skills

Project & onboarding experience

Descripción del empleo

Get ready for the career adventure of a lifetime in sunny Valencia, Spain! At weWow, you'll thrive in a dynamic scale-up environment, collaborating with some of Europe’s most renowned and fastest-growing brands. Join our incredible international community of passionate professionals, where personal and professional growth is essential.

Behind the brand.

Our client is a Helsinki-based digital asset management firm specializing in institutional crypto lending, asset management, and yield-generating solutions. Since 2017, they’ve been connecting investors with reputable borrowers, always with a strong focus on risk management and compliance.

To strengthen their customer experience and operational excellence, they are now looking for a CS/Complaints Specialist who can bring structure, clarity, and efficiency to their customer and compliance workflows.

How you make an impact.

• Process Mapping: Define and document workflows for CX and KYC processes

• FAQ Setup: Develop internal and external knowledge base articles to streamline inquiries

• Macro Building: Create templates and automated responses to improve efficiency

• Reporting: Establish key metrics and reporting structures for CX and compliance performance

• Presentation & Communication: Prepare one-pagers, sales decks, news articles, and blog posts

• Data Cloud Processing: Organize, process, and structure customer and compliance-related data

• Onboarding: Support smooth transitions and knowledge transfer for new hires

The WOW factor.

• Customer Experience & KYC expertise — experience in customer support, compliance, or financial services, with a strong grasp of KYC/AML

• Process optimization skills — proven ability to map workflows, spot inefficiencies, and create clear documentation

• Tech-savvy mindset — comfortable with macros, templates, automation tools, and cloud-based systems

• Strong analytical ability — skilled at defining KPIs, analyzing data, and presenting actionable insights

• Content creation & communication skills — able to write FAQ articles, sales materials, and customer-facing content with clarity and accuracy

• Project & onboarding experience — capable of managing multiple projects, driving smooth onboarding, and ensuring structured knowledge transfer

The extras you’ll love.

• Immerse yourself in an international community of dynamic professionals with more than 25 nationalities

• Launch your career and sharpen your professional toolkit

• Dive into our impressive benefit program, featuring Spanish classes, bootcamps, team-building adventures, and more

• Be an integral part of a rapidly growing company, where your feedback matters

• Enjoy daily, healthy meals – breakfast and lunch are on us!

• Support with Spanish administration, tips and tricks for relocation, and access to Spanish health insurance

If you're ready to embark on an unforgettable adventure in vibrant Valencia, we can't wait to hear from you!