Community Manager - Native German + English

Findasense; Madrid; Híbrido; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A leading digital communications company in Spain is looking for a Social Media Coordinator to manage various digital channels and enhance customer satisfaction. The ideal candidate is a native German speaker, bilingual in English, and has a knack for engaging with customers and managing social networks. Responsibilities include creating content plans, analyzing trends, and fostering relationships with influencers. The position offers a permanent contract with benefits including flexible working hours, remote work, and 23 vacation days.

Servicios

23 working days of vacation

Private medical and dental insurance

Remote work allowance

Flexible compensation for meals and transportation

Work from anywhere

Bring your pet to the office

Flexible working hours

Internal mobility opportunities

Volunteer program participation

Formación

• Native German speaker and bilingual in English; Spanish is a plus.
• Experience in managing social media channels.
• Detail-oriented and organized with a customer-centric approach.

Responsabilidades

• Manage the monthly calendar for social networks.
• Publish content plans and respond to audience queries.
• Monitor and identify relevant conversation trends.

Conocimientos

Social Media Management

Customer Engagement

Influencer Communication

Trend Analysis

Bilingual (German and English)

Descripción del empleo

The role

This position has the purpose of coordinating and managing direct communication through all digital channels in a proactive way; in this way we can to maintain customer satisfaction in line with the needs of our customers.

What will you do?

• You will manage the monthly calendar for our client's social networks, being the interlocutor with them to solve any doubts.
• You will be in charge of publishing the monthly content plan, answering all comments and queries received, strengthening the link with consumers, and detecting possible trends or trending topics (TT) that may arise.
• You will actively monitor and identify conversation trends and cultural moments relevant to the brand, capitalizing on them through real-time marketing opportunities in coordination with the creative agency.
• You will detect, contact, and foster conversations with influencers and key opinion leaders (KOLs), leveraging their relevance to amplify brand messages and increase engagement.
• The channels you will manage will be social networks (Social Media) and customer care channels (Care) through email and phone.
• You will also promote some of the content on the networks.
• You will proactively participate in team meetings in order to report on the status of the project, in addition to content creation.
• You will produce monthly quantitative and qualitative reports on Social Media and Care performance.
• You will research new trends in RRSS that contribute to the creation of content for brands and/or current clients, identifying new formats, platforms, and tone-of-voice approaches to keep the brand relevant

Who you are?

• Someone who manages social networks and is up to date with the latest news.
• A person oriented to help consumers, organized and attentive to detail.
• Sociable person who enjoys customer service and generating good engagement with everyone.
• You are a native German speaker and bilingual in English.
• Nice to Have: Spanish or another language (we speak English so don't worry if you don't speak Spanish)
• Willingness to travel at some point during the year.
• Availability to work full time.
• Availability to be hired in Spain.

• A permanent contract with Findasense Spain, with a 6-month probation period.

Benefits

• 23 working days of vacation! Plus a day off on your birthday so you can enjoy it however you like.
• High-quality private medical and dental insurance — at Findasense, we care about your well-being.
• Remote work allowance (€66 gross per month) to support expenses related to our hybrid work model (remote + on-site).
• Flexible compensation through Cobee for meal cards, transportation, and childcare.
• You can work from home, from the coworking space, from another Findasense office, or from anywhere in the world, in line with our Hybrid Way of Work policy.
• You can also bring your pet to the office.
• Flexible working hours to help you maintain a healthy work–life balance.
• Internal mobility opportunities, so you can explore other positions within Findasense.
• You’ll be able to participate in our volunteer program and will have 40 working hours per year to collaborate with organizations engaged in community service or volunteer initiatives.