Assistant, Global Experience Office

IE University; Madrid; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A prominent educational institution in Madrid is seeking a full-time Assistant for its Global Experience Office. The role requires bilingual proficiency in English and Spanish, excellent communication skills, and strong organizational abilities. Responsibilities include supporting student mobility programs, managing communications, and assisting in departmental events. Join a dynamic team committed to fostering education and cultural exchange.

Formación

• Proficiency in English and Spanish, with excellent oral and written communication skills.
• Strong customer service background with organizational skills.
• Eager to learn and adaptable to change.

Responsabilidades

• Assist the Outgoing team with operational activities for the undergraduate mobility program.
• Manage a high volume of emails and respond to student queries.
• Participate in the preparation of departmental events.

Conocimientos

Proficiency in English and Spanish

Excellent communication skills

Customer service skills

Organizational skills

Teamwork skills

Educación

Bachelor’s Degree

Herramientas

Microsoft Office

Descripción del empleo

Overview

IE University’s Provost Office is looking for an Assistant to join its team! IE University is one of the leading institutions in the educational field. Our undergraduate and graduate programs are fully taught in English and combine a multidisciplinary approach to professional education.

The Global Experience Office (GEO) at IE University is responsible for the exchange programs of undergraduate students, including outgoing and incoming students, and for the relationship with over 230 top partner universities around the world. This position will be at the IE University Madrid campus at the IE Tower.

The GEO assistant helps the department’s leadership and the outgoing coordinators with the operational activities required. It is also a point of contact with students and partner universities on a day-to-day basis. The assistant will carry out all administrative tasks necessary for the smooth running of exchange programs, as well as for the development and launching of new initiatives; the position will also be involved in the daily activities related to the Erasmus Program. They will also support the coordination with other academic and administrative units within IEU.

The GEO assistant will report directly to the leadership of the Global Experience Office, under the Vice-Provost of Global Academic Partnerships & Alliances at the Provost Office.

With 50 years of experience and founded by and for entrepreneurs, IE University has turned business education on its head through disruptive teaching. We count on high-level faculty who bring real-world experience into the classroom and foster a hands-on approach to learning. Our Purpose At IE University, we foster positive change through education, research, and innovation. As a transformative educational institution, we empower students to make their mark on the world. We provide them with the skills, knowledge, and environment needed to make a difference, and they join a supportive and international community that lasts a lifetime. Our spirit of innovation and entrepreneurship has allowed us to drive change and constantly stay at the cutting edge of higher education. And through diversity, we have harnessed the power of people while also understanding and embracing the importance of the humanities. Our People At IE, we are:

• People-driven
• Change Builders
• Autonomy Enthusiasts
• Communication Enthusiasts
• Knowledge Champions

We are looking for a person to join a full-time position in Madrid, IE Tower.

Responsibilities

Your role as an Assistant will involve:

The candidate must feel comfortable working in a busy environment that requires multitasking and the ability to manage a high volume of work.

The chosen candidate should enjoy interacting with students and being a team player. The most relevant tasks managed by the assistant include, but are not limited to:

• Assist the Outgoing team with operational activities required for the undergraduate mobility program for IEU students studying abroad.
• Attend and support the IEU outgoing students daily with questions related to their exchange program.
• Manage a high volume of emails and respond on time to students and partners’ queries.
• Review and prepare documentation for students, and compile and update databases with students and partners’ information.
• Participate in the preparation of the department’s main events, such as Informative Sessions, the International Mobility Week, Call for Applications, etc.
• Communicate with internal and external stakeholders (students, partner universities, bachelor programs, IEU departments).
• Support the team in administrative tasks related to scholarships, such as the Erasmus Program.
• Support other activities that may be assigned.

Qualifications

To thrive in this role, you should possess the following qualifications:

• Bachelor’s Degree.
• Proficiency in both English and Spanish, and excellent communication skills (oral and written).
• A record of accomplishment of excellent customer service, organizational skills, and a “can-do attitude.
• Proficiency in Microsoft Office (Word, Excel, and PowerPoint).
• Eager to learn, adaptable to change, and have excellent teamwork skills.
• Strong desire to work in a multicultural environment.
• Open-minded and respectful of diversity.

Unleash your full potential and make an impact. The next move is yours! If you want to be part of this educational revolution, we invite you to apply and be part of our dynamic team at IE University. At IE University, we actively promote equal opportunities in recruitment processes and access to employment, always ensuring the absence of gender, sexual orientation, religion, age, ethnic origin, or disability bias throughout the entire selection process.