Applications Engineer / Technical Support Specialist (Electrical Design Software)

Approach People Recruitment; Madrid; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A global leader in electrical solutions is seeking candidates in Madrid to drive success and customer satisfaction through innovative software solutions. This role requires fluency in English and Spanish and a bachelor's degree in engineering. Experience in technical support or applications engineering is valuable, focusing on customer needs and electrical design applications.

Servicios

Comprehensive benefits

Opportunities for career advancement

Support for philanthropic activities

Formación

• 3 years of relevant experience, 5 years preferred.
• Ability to travel an average of 25% to 50%.
• Experience providing technical support, training, or applications engineering.

Responsabilidades

• Understand customer challenges related to CAD-driven software applications.
• Deliver software solution training and professional services.
• Address customer issues through various communication methods.

Conocimientos

Fluency in English

Fluency in Spanish

Customer Service

Technical Support

SQL

Active Directory

Troubleshooting

Relational Databases

Software Applications

Educación

Bachelor’s degree in Electrical Engineering

Bachelor’s degree in Computer Science

Bachelor’s degree in Mechanical Engineering

Herramientas

Microsoft Office (Excel, Word, PowerPoint, Access)

AutoCAD Electrical

E3 Series Design Suite

Oracle

VMware

Descripción del empleo

Our client is seeking individuals who apply their innovation to drive both organizational success and personal growth. Join a company dedicated to ensuring a more secure world by connecting and protecting customers through inventive electrical solutions.

What You Will Experience In This Position

• Understand the challenges faced by prospects customers and the industry in relation to electrical CAD-driven software applications.
• Address customer issues via phone email chat and in-person communication.
• Oversee progress on customer cases raised to vendors and third-party providers.
• Build and deliver software solution training and professional services (online and in-person) for customer implementations.
• Create blogs videos podcasts and webinars to educate users and provide self-help resources.
• Suggest improvements to customer design and manufacturing processes in the electrical control systems market.
• Develop new solution definitions to meet customer challenges using electrical design and manufacturing applications.
• Ensure customer success through excellent interactions and experiences.

You Have

• A bachelor’s degree in electrical engineering computer science mechanical engineering or equivalent work experience.
• 3 years of relevant experience (5 years preferred).
• Fluency in English and Spanish with the ability to hold technical (engineering) conversations.
• Ability to travel an average of 25% of the time with the possibility of up to 50% and work remotely from home.
• Experience providing technical support training field support or applications engineering support for software applications. Implementation experience is highly preferred.
• Experience documenting requirements and proposing solutions preferably in the electrical or automation field. Any AutoCAD Electrical experience is a plus.
• Proficiency in Microsoft Office (Excel Word PowerPoint Access).
• Experience working with relational databases such as MS SQL E3. Series design suite or Oracle is an asset.
• Experience in programming or project management is a plus.

The Company

• A dynamic global reach with diverse operations around the world providing ample career opportunities and a chance to make an impact every day.
• A commitment to safer systems helping build a more sustainable and electrified world through innovative electrical solutions.
• A $3.3B company with a dedicated global team of over 11000 employees offering solutions across enclosures electrical fastening and thermal management.
• A strong emphasis on strengthening communities where our employees live and work with support for philanthropic activities through our matching program.
• Core values that drive us to deliver excellence for our employees and customers :
• Innovative & adaptable
• Committed to integrity
• Customer-focused
• Respectful and team-oriented
• Optimistic and energizing
• Accountable for performance
• Comprehensive benefits to support the lives of our employees.

Key Skills

Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications

Employment Type

Full Time

Experience

years

Vacancy

1