Application Consultant

Snibe; Madrid; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading biotech company in Madrid is seeking an experienced technical support specialist. You will apply your expertise in biological and medical fields to support distributors and end-users, promote products, and provide training on reagent usage. The ideal candidate has a Bachelor’s degree, at least 5 years of experience in the IVD application area, preferably immunology, and strong communication skills. This position offers the opportunity to engage with clients and contribute to product growth.

Formación

• Minimum 5 years experience in IVD Application area, preferably immunology.
• Able to use English as a working language.
• Master degree preferred.

Responsabilidades

• Provide technical support and resolve issues regarding reagent usage.
• Engage with clients at trade shows and events.
• Collaborate with sales to drive reagent adoption.
• Deliver training sessions on reagent products.
• Develop and manage technical documentation.

Conocimientos

Technical support expertise

Product promotion

Sales support

Customer training

Good communication skills

Educación

Bachelor degree in Clinical medicine, Biotech, Pharmacy or related subject

Descripción del empleo

Responsibilities

• Technical Support and Problem-Solving: Apply biological, medical, and related expertise to provide technical support for distributors and end-users, resolving issues related to reagent usage (e.g., operation, result analysis, compatibility, etc.).
• Product Promotion and Customer Engagement: Represent Snibe at regional trade shows, academic conferences, and industry events, engaging with clients and potential customers to showcase the technical advantages and applications of Snibe's reagent portfolio.
• Sales Support and Market Expansion: Collaborate with sales and marketing teams to drive reagent adoption and growth, participate in product testing, gather user feedback, and contribute to promotional strategies.
• Customer Training and Capability Development: Deliver training sessions to distributors and end-users on reagent products, including product knowledge, laboratory operation protocols, and troubleshooting techniques.
• Technical Documentation and Information Management: Develop and update technical documentation and training materials related to reagent products, ensuring accuracy and clarity. Record and track customer feedback and issue resolution progress, providing data-driven insights for product improvements.

Requirements

• Bachelor degree or above in Clinical medicine, Biotech, Pharmacy or other related subject; master degree would be more preferred.
• Minimum 5 years experience worked in IVD Application area (e.g., immunology, biochemistry or molecular biology); immunology experience will be preferred.
• Able to use English as working language.
• Good communication skills and hard working.