Advisor, Student Services (Temporary)

IE University; Segovia; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading educational institution in Segovia is seeking a full-time Student Services Advisor to support international students' integration. In this role, you will provide guidance on visas and accommodation while delivering exceptional customer service. Successful candidates should hold a Bachelor's degree, be fluent in English and Spanish, and possess strong organizational skills. This is an opportunity to join a multicultural team and make a significant impact on students' lives.

Formación

• Fluency in both English and Spanish (spoken and written).
• Excellent organizational and communication skills.
• Empathetic and comfortable in a multicultural setting.

Responsabilidades

• Provide guidance on visas, accommodation, and health insurance.
• Deliver excellent customer service to international students.
• Support daily operations ensuring task accuracy and efficiency.

Conocimientos

Fluency in English

Fluency in Spanish

Excellent organizational skills

Excellent communication skills

Empathy

Detail-oriented

Teamwork

Educación

Bachelor’s degree

Descripción del empleo

Overview

Are you interested in joining a dynamic and international team of professionals to transform education? IE University’s Student Services is looking for a Advisor to join its team!

At IE University, the Student Services team helps students settle into life in Spain and feel at home from day one. From visas and housing to healthcare and daily logistics, we provide the practical guidance and personal support that make a student’s transition to Madrid smooth and memorable.

We are looking for an enthusiastic and service-oriented Student Services Advisor to join our Undergraduate team in Madrid. This is a full-time position.

As part of a dynamic and multicultural team, you will assist our international student community in every step of their integration process — helping them navigate life in Spain, answering their questions with empathy, and ensuring they feel supported throughout their experience at IE University.

Why IE University? With 50 years of experience and founded by and for entrepreneurs, IE University has turned business education on its head through disruptive teaching. We count on high-level faculty who bring real-world experience into the classroom and foster a hands‑on approach to learning.

Our Purpose At IE University, we foster positive change through education, research, and innovation. As a transformative educational institution, we empower students to make their mark on the world. We provide them with the skills, knowledge and environment needed to make a difference, and they join a supportive and international community that lasts a lifetime.

Our People

• People-driven
• Change Builders
• Autonomy Enthusiasts
• Communication Enthusiasts
• Knowledge Champions

We are looking for a person to join a full-time position in Segovia Campus,

Responsibilities

Your role as an Advisor will involve:

• Provide guidance and information to students on visas, accommodation, health insurance, and other relocation matters to students, candidates and families both in person and virtually
• Deliver excellent customer service to a diverse, international student body.
• Support the department’s daily operations, ensuring accuracy and efficiency in all administrative tasks.
• Collaborate with colleagues to continuously improve our processes and the student experience.

Qualifications

To thrive in this role, you should possess the following qualifications:

• You hold a Bachelor’s degree.
• You are fluent in both English and Spanish (spoken and written).
• You have excellent organizational and communication skills, and you enjoy working in a team environment.
• You are empathetic, detail-oriented, and comfortable in a fast-paced, multicultural setting.
• Previous customer service or administrative experience is a plus, but not required — we value attitude, adaptability, and enthusiasm to learn.

Unleash your full potential and make an impact. The next move is yours!

If you want to be part of this educational revolution, we invite you to apply and be part of our dynamic team at IE University.

At IE University, we actively promote equal opportunities in recruitment processes and access to employment, always ensuring the absence of gender, sexual orientation, religion, age, ethnic origin, or disability bias throughout the entire selection process.