Adverse Media Operations Specialist

DOW JONES; Barcelona; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

Dow Jones seeks an Adverse Media Entities Operations Specialist in Barcelona. The role involves leading workflow improvements and data management projects while collaborating with various teams. Candidates should have 5+ years in relevant content, strong communication skills, and a degree or equivalent experience. Expertise in automation tools like Excel and Python is preferred.

Formación

• 5+ years experience with Adverse Media Entities content.
• Experience managing a team or leading a project.
• Automation experience including advanced Excel and programming.

Responsabilidades

• Track project outcomes and KPIs effectively.
• Gather feedback from team on automation and improvements.
• Analyze optimization opportunities and document lessons learned.

Conocimientos

Fluency in English

Proofreading

Problem-solving

Excellent communication

Interpersonal skills

Leadership

Educación

Degree level education or relevant experience

Herramientas

Excel

Python

HTML

SQL

Descripción del empleo

Job Description:

Adverse Media Entities Operations Specialist, R&C Adverse Media

Role type: Individual contributor

Reports to: Manager, Adverse Media Entities

Span of control: NA

Location: Barcelona

You Will:

• Work closely with the Operations team (Managers, Director, VP) leading and being the contact person on any automation, data and workflow improvements or tool (DMI, BPM) efficiencies projects.; from the AME team side.

• Monitoring Project Outcomes: Regularly tracking key performance indicators (KPIs) and metrics related to closed projects to assess their ongoing effectiveness and impact on AME operations.

• Gathering Feedback: Collecting feedback from AME team members who utilize the implemented automations, data solutions, and workflow improvements to identify any issues, challenges, or areas for enhancement and raise them to the Operations team.

• Addressing Post-Implementation Issues: Serving as the primary point of contact for any questions, concerns, or issues that arise after project completion, coordinating with relevant teams (e.g., Operations team, Tech team…) to resolve them promptly.

• Identifying Optimization Opportunities: Analyzing project outcomes and user feedback to identify opportunities for further automation, optimization, refinement, or expansion of existing solutions, and proposing these to the relevant stakeholders.

• Maintaining New Workflows and Tools Expertise and Documentation: Ensuring that all workflow and tools documentation, like user guides, or any support information, is up-to-date and easily accessible to the AME team.

• Documenting Lessons Learned: In coordination with Operations team, compiling and documenting lessons learned from AME perspective, for each closed project, including successes, challenges, and areas for improvement, to inform future initiatives.

• Work closely with Managers and Director, Adverse Media Entities, along with Standards Specialists, to make sure that the R&C Entities Shared Editorial Guidelines and AME Guidelines are up to date.

• Work closely with the V.P. Data Strategy, Senior Director Strategic Client Advisory, Standards team and Director, Adverse Media Entities in client requests, AME category definition analysis/clarification, Legal Queries, etc. where deeper knowledge is needed.

• Be the point of contact for Adverse Media Entities in relation to AME categories definitions and lead any revision or team’s cohesion efforts related to them.

• Assisting the Client Advisory team, Adverse Media Entities and Adverse Media Entities team to resolve Salesforce queries accurately and in a timely manner.

• Create and update profiles of companies with adverse media (Adverse Media Entities - AME) by continually monitoring and analysing relevant publicly available sources including corporate registries, government websites and data on Dow Jones owned products.

• Write due diligence reports on companies and/or individuals as required and contribute to other projects.

• Collaborate and engage with other departments and support the Director to drive key business initiatives and decisions.

You Have:

• Fluency in English and at least one of the European languages

• At least 5 years of experience of Adverse Media Entities content

• Proofreading skills and experience in handling large volumes of information

• Experience managing a team or leading a project

• Experience explaining data or processes and handling complex clients’ queries

• Sound decision-making and problem-solving skills

• Excellent communication

• Interpersonal, leadership and coaching skills

• An openness to different views and appreciation of team diversity

Preferred:

• Experience as a professional researcher or analyst

• Knowledge of and interest in current affairs and anti-money laundering regulations

• Automation skills, such as advanced knowledge of Excel, Macros/VBA programming, Python, HTML and/or SQL

• Education to a degree level or relevant experience

Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. We strongly encourage applications from all qualified individuals, including women, people with disabilities, and those from underrepresented groups. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at [e-mail]. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area:

Dow Jones - Data & AI

Job Category:

General Management

Union Status:

Non-Union role