Account Manager Support - German Speaking

Perk; Barcelona; Presencial; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

A leading provider in travel and spend management based in Barcelona seeks an Account Manager Support DACH to enhance customer satisfaction and account growth. This role requires native or advanced German and fluent English, alongside strong problem-solving skills and an interest in the SaaS industry. The position offers competitive compensation and numerous benefits.

Servicios

Competitive compensation and equity ownership

Generous vacation days

Choice of private healthcare or gym allowance

Paid parental leave

Language lessons

Work-from-anywhere days

Formación

• Proactive problem-solver with a knack for building trust.
• Self-starter who thrives in a fast-paced environment.
• Basic commercial acumen to identify growth opportunities.

Responsabilidades

• Manage a portfolio of long-tail customers by handling inbound messages.
• Act as Perk's biggest advocate within your clients.
• Identify common problems and develop efficient processes.
• Gain a deep understanding of Perk products.

Conocimientos

Native or advanced level of German

Fluent English

Customer-focused

Problem-solving

Interest in SaaS products

Team player

Descripción del empleo

About Us

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time‑consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.

We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.

Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.

At Perk, we’re driven by our values, like being an owner, delivering a 7‑star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.

Visit www.perk.com to learn more.

The role

As an Account Manager Support DACH, you’ll play a pivotal role in ensuring our customers in the DACH region feel supported, valued, and wowed by our service. This role is a perfect fit for a proactive problem‑solver with a knack for building trust, who is excited by the challenge of increasing both customer satisfaction and account growth.

What you will do

• Manage a portfolio of long‑tail customers by expertly handling a high volume of inbound messages. This is a rather reactive role where your ability to solve problems quickly and effectively will be key.
• Act as Perk's biggest advocate within your clients and your clients' biggest advocate within Perk. You’ll be the first one to address any issues, get support from our technical teams, and educate your clients on new product features.
• Identify common problems across your accounts and develop efficient processes to manage a large inbound message flow. You'll be instrumental in ensuring repeated issues are not happening.
• Gain a deep understanding of Perk products to fully appreciate each stage of the customer journey.
• Unlock hidden potential and grow partnerships by identifying opportunities for growth within your portfolio of accounts.

What we would like

• Native or advanced level of German and fluent English.
• Interest in the travel industry and/or SaaS products.
• A self‑starter who thrives in a fast‑paced, high‑volume environment.
• Customer‑focused with a passion for problem‑solving.
• A team player, keen to collaborate with cross‑functional departments to resolve issues and improve processes.
• Eager to create efficiencies and open to incorporating AI and other tech to streamline your work.
• Basic commercial acumen to identify growth opportunities.
• Motivation and hunger to learn.

Your Career at Perk

This role is a fantastic entry point into account management. It's designed to build a strong foundation in a dynamic environment. You'll gain hands‑on experience in customer relationship management, problem‑solving, and process optimisation, all essential skills for a successful career.

At Perk, we are committed to fostering internal growth. We believe that our best leaders are those who have a deep understanding of our customers' needs. As you excel in this role, you will have the opportunity to grow into more strategic account management positions and other roles within the company.

Our Benefits

• Competitive compensation and equity ownership in Perk.
• Generous vacation days plus public holidays.
• Choice of private healthcare or a gym allowance.
• Life insurance protection for your loved ones.
• Unforgettable Perk events, including an annual summer party.
• Well‑being support through Spring Health, providing the 12‑month therapy and coaching program.
• Flexible compensation plan.
• Paid parental leave: 17 weeks during your child’s first year.
• Paid volunteer hours: 16 hours per year.
• Work‑from‑anywhere days: up to 20 per year.
• Language lessons in English, Spanish and Catalan.
• Fully‑paid sabbatical: four weeks once you reach 5 years.
• Relocation support to one of our hubs.

How We Work

We take an IRL‑first approach to work, where the team meets in person three days a week. This role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately make us a great place to work.

For certain roles, we can help with relocation from anywhere in the world. English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.

We’re an equal opportunity employer. You’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.

Protect Yourself from Recruitment Scams

All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to [e-mail] and we will confirm whether it is legitimate.