Account Manager -

Bigblue; Madrid; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A fast-growing logistics firm in Madrid is seeking an Account Manager to manage key accounts, build relationships with European D2C brands, and drive growth strategies. The ideal candidate has 2+ years of experience in account management, is fluent in English, and thrives in a dynamic environment. Join a company with a strong entrepreneurial spirit and opportunities for immediate impact.

Servicios

€110 per month for restaurants and delivery

€15 per month for public transport

ClassPass membership for fitness & wellness

100% health insurance coverage

Formación

• Minimum 2+ years of experience in a CSM/Account Management/Sales position.
• Ability to thrive in a fast-paced environment and manage day-to-day operations.
• Demonstrated problem-solving skills.

Responsabilidades

• Build and maintain strong relationships with key accounts.
• Contribute to merchant’s strategic development and growth metrics.
• Optimize customer experience using feedback trends.

Conocimientos

Fluent in English

Interpersonal skills

Problem-solving

Multi-tasking

Descripción del empleo

E-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. AtBigblue, we’re on a mission to change that.

We help brands by democratizing best-in-class operations: scaling faster while delivering a five-star customer experience.

Since 2018, we’ve built a tech-driven logistics platform powering500+ brands— from fast-growing DTC players to global names likeMUJI, Aigle, Scuffers and Cabaïa. With110+ employeesacrossParis, Madrid, and London, our proprietaryWMS (Warehouse Management System) Atlas, and a network of7 warehouses across Europe, we’re solving logistics challenges that others haven’t dared to tackle — making fulfillmentfaster, smarter, and greener.

Backed by$20+M in fundingand trusted by the next generation of e-commerce leaders, we’re scaling rapidly — from10 million orders in 2024toward ambitious enterprise expansion. The journey ahead is bold, and we’re looking for the right partner to help us lead the way.

About the role

As an Account Manager, you will be responsible for retaining and building Bigblue key accounts, the most promising European D2C brands, and play a central role in their success.

Build a genuine, long-term partnership

- Build and maintain strong relationships with merchants in your portfolio

- Support the various stakeholders in their day-to-day use of the Bigblue service

- Be a trusted advisor and a business advocate for our merchants

Grow hand-in-hand

- Contribute to our merchant’s strategic development and identify metrics that drive growth

- Manage and deliver against complex goals where strategy is not defined. Make tradeoffs between short-term customer needs and longer-term company investment

- Identify new opportunities and upsell

Champion customer excellence

- Study positive and negative merchant’s feedback trends. Establish improvement plans and manage expectations

- Use customer feedback and market trends to contribute to the development of new features and improve merchants’ experience with Bigblue

- Identify and optimize internal improvements that can benefit a large set of customers (e.g. driving efficiencies through tools and processes).

Requirements

• min 2+ year of experience in a CSM/Account Management/Sales position
• Doer-mentality
• Hustling multi-tasker and thrive in a fast-paced environment
• Not afraid of operational day-to-day
• Problem-solver
• Fluent in English
• Excellent interpersonal skills

Bonus point

• Entrepreneurial spirit
• Passion about digital and making life simpler with technology
• Challengers: you like solving new problems and are never settling for how something ‘has always been done’

Why join Bigblue

• High impact role: Be at the center of our growth journey and help shape the team that will power Bigblue’s future.
• Founders-led companywith an innovative, caring culture.
• Fast-growing scale-up:Join a well-funded, early-stage company where your work will have immediate and visible results.
• International environment:Work across Paris, Madrid, London, and our European warehouse network.
• 110€ per month for restaurants and delivery. 15€ per month for public transport.
• ️ ClassPass membership for fitness & wellness.
• ️ MacBook or any setup you need — your choice of equipment to do your best work.
• 100% health insurance coverage with Benefiz.

Regardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, age… At Bigblue, we create equal opportunities for all and make our culture as inclusive as possible. Because we believe that challenging assumptions andembracing diversity in experiences and backgrounds is what makes us stronger. Because whatwe value first and foremost are curiosity and growth-driven minds. So, regardless of who you are and how many “boxes” you tick on the job description, if you have the energy and passion to help shape Bigblue’s entrepreneurial adventure,APPLY.

Process

1. Informal discovery call (Google Meet)

2. Experience deep dive (Google Meet)

3. Case-study

4. On-site interviews (in our Paris offices, half-day)

5. References