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IBC SOLAR
Customer Support Coordinator (m/w/d)
Job summary
A multinational company is seeking a Customer Support Coordinator in Berlin. The role requires fluency in German and English, with at least 2 years of experience in customer service. Responsibilities include supporting the sales team, updating marketing on social media, and ensuring excellent customer service. The company offers a supportive team environment, excellent public transport access, and attractive employee discounts on products.
Benefits
Qualifications
- Minimum 2 years of relevant professional experience in customer service or customer care.
- Ability to translate and proofread marketing materials in German and English.
Responsibilities
- Support the sales team in online and offline activities.
- Update marketing on social media channels.
- Provide excellent customer service to networks and clients.
- Organize and participate in events and training.
Skills
Position: Customer Support Coordinator (m/w/d)
The TIENS Group Co., Ltd. is a multinational conglomerate, integrating industrial capital, business capital and financial capital with its scope of business covering biotechnology, health management, hotel and tourism industry, education & training, e-commerce and finance investment, etc. With its business reaching over 224 countries, TIENS Group has set up branches in 117 countries & regions and has established strategic alliances with top ranked enterprises from many countries. TIENS Europe Region is currently active on more than 20 markets.
- Actively support of the sales team in online, offline activities as well as B2B and B2C.
- Updating the promotion and marketing in social media channels
- Translation / overseeing the translation/proofreading of company marketing materials in German and English
- Deliver the excellent customer service for networks distribution and clients
- Working with distributors / executives to implement SIPs and other business programs to provide ongoing support in their business development.
- Organization, preparation and active participation in events, meetings and training
- Support the German team of regular reports, event organization and special projects
- Excellent in German and English
- Relevant professional experience 2+ years in the field of customer service / customer care
- Active, motivated team player and work independently
- PC knowledge with the MS Office package
- The office has excellent public transport connections
- A motivated team that supports each other
- The opportunity to contribute your individual strengths
- Coffee, tea and water are freely available
- Broad TIENS product portfolio with attractive employee discounts
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.