Customer Support Coordinator (m/w/d)

Tiens Europe GmbH; Berlin; Vor Ort; Vertraulich; Vollzeit

Zusammenfassung

A multinational company is seeking a Customer Support Coordinator in Berlin. The role requires fluency in German and English, with at least 2 years of experience in customer service. Responsibilities include supporting the sales team, updating marketing on social media, and ensuring excellent customer service. The company offers a supportive team environment, excellent public transport access, and attractive employee discounts on products.

Leistungen

Excellent public transport connections

Motivated team

Free coffee, tea, and water

Employee discounts on products

Qualifikationen

• Minimum 2 years of relevant professional experience in customer service or customer care.
• Ability to translate and proofread marketing materials in German and English.

Aufgaben

• Support the sales team in online and offline activities.
• Update marketing on social media channels.
• Provide excellent customer service to networks and clients.
• Organize and participate in events and training.

Kenntnisse

Excellent in German and English

Active, motivated team player

PC knowledge with the MS Office package

Jobbeschreibung

Position: Customer Support Coordinator (m/w/d)

The TIENS Group Co., Ltd. is a multinational conglomerate, integrating industrial capital, business capital and financial capital with its scope of business covering biotechnology, health management, hotel and tourism industry, education & training, e-commerce and finance investment, etc. With its business reaching over 224 countries, TIENS Group has set up branches in 117 countries & regions and has established strategic alliances with top ranked enterprises from many countries. TIENS Europe Region is currently active on more than 20 markets.

Tasks

• Actively support of the sales team in online, offline activities as well as B2B and B2C.
• Updating the promotion and marketing in social media channels
• Translation / overseeing the translation/proofreading of company marketing materials in German and English
• Deliver the excellent customer service for networks distribution and clients
• Working with distributors / executives to implement SIPs and other business programs to provide ongoing support in their business development.
• Organization, preparation and active participation in events, meetings and training
• Support the German team of regular reports, event organization and special projects

Requirements

• Excellent in German and English
• Relevant professional experience 2+ years in the field of customer service / customer care
• Active, motivated team player and work independently
• PC knowledge with the MS Office package

Benefits

• The office has excellent public transport connections
• A motivated team that supports each other
• The opportunity to contribute your individual strengths
• Coffee, tea and water are freely available
• Broad TIENS product portfolio with attractive employee discounts