Natural Language Processing jobs in Germany

YOUR MISSION

As Team Lead Sales Engineering (PreSales) DACH (f/m/d)*, you will lead and grow our Sales Engineering team across the DACH market. Your mission is to ensure the team's success in understanding customer needs, translating those into technical solutions, and fostering a customer-first mindset - ultimately driving revenue growth and long-term customer satisfaction.

IN THIS ROLE YOU WILL

• Lead a team of 5+ Sales Engineers with varying seniority levels (onsite & remote)
• Reporting to the Head of Sales Engineering for the European region, you'll collaborate with regional sales leaders to align priorities and scale success across the DACH market
• Set a clear strategic direction for the Sales Engineering team and ensure alignment with our company goals
• Use your technical and business acumen to shape together with your team AI voice solutions that transform customer service, sales, and marketing processes
• Coach, mentor, and develop your team - creating a high-performance culture that values impact, ownership, and teamwork
• Define success metrics and provide structured, constructive feedback to ensure ongoing development and execution
• Navigate the team through growth and change with clarity and empathy
• Act as the primary partner for three Regional Sales Directors / Team Leads in DACH to deliver Parloa's value proposition
• Build strong relationships with key internal stakeholders - including Marketing, Enablement, Product, Customer Experience, and Professional Services
• Balance long-term strategy with hands-on leadership and operational execution

WHAT YOU BRING TO THE TABLE:

• 2+ years of leadership experience with a proven ability to build, inspire, and grow high-performing teams larger than 5 members
• 5+ years of hands-on experience as a Sales Engineer or in a comparable technical customer-facing role, ideally at a SaaS vendor
• Strong knowledge of enterprise IT architecture, integrations, and business process flows
• A transformational mindset with a passion for innovation and continuous improvement
• Strong customer intuition - you know how to listen, advise, and de-escalate when needed
• Excellent communication skills in both German (C2/native) and English (C1)

NICE TO HAVE:

• Familiarity with contact centers, telephony, AI solutions, or customer service technology
• Previous experience working in a high-growth startup or scale-up environment

WHAT'S IN IT FOR YOU?

• Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
• Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
• Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches.
• Competitive compensation and equity package.
• Flexible working hours, 28 vacation days and workation opportunities.
• Access to a training and development budget for continuous professional growth.
• Regular team events, game nights, and other social activities.
• Work from a home and/or our beautiful office(s) in the heart of Berlin or Munich with adjustable desks, social areas, fresh fruits, cereals, and drinks.

Your recruiting process at Parloa:

Recruiter video call → Meet your manager → Challenge Task → Bar Raiser Interview

Why Parloa?

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa's voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.

When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that's revolutionizing an entire industry. We're passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we're expanding globally and looking for talented individuals to join us on this exciting journey.

Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.