Jobs in Heidelberg, Allemagne

ALLPLAN enables architecture, engineering, and construction professionals to transform project delivery by connecting

teams and data throughout the entire lifecycle. We are looking for a customer-focused Account Manager to strengthen

and grow long‑term relationships with our existing customers and/or future customers in public sector. You will be

responsible for ensuring high customer satisfaction and growing revenue across both strategic and mid‑sized accounts.

Leveraging your relationship management skills, commercial acumen, and industry knowledge, you will act as a trusted

advisor to help clients maximize the value of ALLPLAN’s BIM solutions

• Serve as the primary point of contact for assigned customers, ensuring strong, ongoing relationships with decision‑makers and key stakeholders.
• Grow revenue by proactively managing contract lifecycles, identifying expansion opportunities, and ensuring timely closure of renewal agreements.
• Develop and execute account plans for strategic and mid‑sized customers, ensuring alignment with both client goals and company growth objectives.
• Collaborate closely with Customer Success, Professional Services, and Sales Engineering teams to ensure seamless onboarding, adoption, and long‑term value realization.
• Monitor customer health, satisfaction, and usage metrics to anticipate needs and mitigate churn risks.
• Provide tailored business reviews and strategic guidance to demonstrate value delivered and highlight opportunities for additional impact.
• Maintain accurate and up‑to‑date account information, revenue pipeline, and forecast in CRM.
• Act as the customer’s advocate internally, providing feedback to Product, Marketing, and Support teams to continuously improve the customer experience.
• Stay informed on industry trends, customer challenges, and competitive landscape to advise clients effectively and position ALLPLAN as a strategic partner.

2–5 years of experience in account management, customer success, or sales within SaaS, BIM, or design

software, ideally in AEC or project‑based industries.

Proven ability to grow revenue within a customer portfolio.

Strong relationship management and consultative selling skills, with the ability to influence stakeholders at

multiple levels.

Experience building and executing structured account plans for strategic or mid‑market clients.

Proficiency with Salesforce or similar CRM tools to manage account activities, revenue pipeline, and forecasts.

Excellent communication, negotiation, and presentation skills.

Technical aptitude and interest in developing a deep understanding of ALLPLAN’s BIM platform and ecosystem.

Proactive, adaptable, and able to balance multiple accounts and priorities in a dynamic environment.

Collaborative, positive, and committed to delivering exceptional customer outcomes

• Comprehensive onboarding and ongoing professional development to support your success and growth at ALLPLAN.
• Flexible work arrangements, including options for remote work
• The opportunity to play a key role in the growth journey of a global software company leading innovation in the AEC industry.
• Collaboration with high‑performing colleagues across Customer Success, Professional Services, and Sales teams worldwide.
• Autonomy to manage your account portfolio and execute strategic account plans with strong support from leadership.
• A collaborative, fast‑paced environment that values customer success, innovation, and continuous learning.
• Competitive compensation with performance‑based incentives and a comprehensive benefits package.
• Excellent opportunities for professional development and career growth within a global organization