Jobs in Aachen, Germany
German Customer Support - Remote from Greece
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German Customer Support - Remote from Greece
Job summary
A leading customer service provider in Frankfurt is seeking a Customer Support Representative. Responsibilities include handling customer inquiries via phone and email, troubleshooting issues, and processing warranties. Candidates should be fluent in German and English, possess strong problem-solving skills, and have experience in customer support. The role offers a competitive salary, relocation support, and career development opportunities.
Benefits
Qualifications
- Excellent writing and verbal communication skills in German and English.
- Strong attention to detail.
- Good technical troubleshooting and problem-solving skills.
- Ability to handle unexpected changes and customer concerns with professionalism.
- Experience in customer support or technical support roles will be appreciated.
Responsibilities
- Handling incoming communication from customers.
- Providing information and assistance on products.
- Troubleshooting technical issues.
- Processing warranty claims and replacements.
- Offering product recommendations.
Skills
What You Will Be Doing :
- Handling incoming phone calls messages and emails from customers.
- Providing information and assistance on products including vacuum cleaners air purifiers hair care tools and more.
- Troubleshooting technical issues and offering solutions to customer inquiries.
- Processing warranty claims repairs and replacements.
- Offering product recommendations based on customer needs and preferences.
- Maintaining high customer satisfaction through professional and courteous communication.
Job Requirements :
What We Offer :
Key Skills
Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator
Employment Type : Full Time
Experience : years
Vacancy : 1
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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