Hotel jobs in Germany
German-Speaking Customer Expert Remote from Greece
EU Best Jobs
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German-Speaking Customer Expert Remote from Greece
Job summary
A leading recruitment agency is seeking a dedicated customer service professional in Kiel, Germany. This role involves delivering exceptional service, troubleshooting issues, and managing customer relationships. Candidates should have excellent German and English skills, experience in a premium customer service environment, and a bachelor's degree is preferred. The company offers competitive salaries, relocation support to Greece, and various benefits including healthcare and training opportunities.
Benefits
Qualifications
- Previous experience in customer service, ideally in a premium or luxury brand.
- Ability to handle sensitive cases with empathy and professionalism.
Responsibilities
- Deliver exceptional customer service.
- Perform troubleshooting and analyze customer feedback.
- Manage customers and provide a premium experience.
Skills
Education
Tools
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- Deliver exceptional customer service.
- Perform troubleshooting.
- Call, collect and analyze customer feedback.
- Escalate cases when necessary and follow up to guarantee customer satisfaction.
- Show empathy and professionalism in every interaction, whether written or verbal.
- Manage customers and support them with a premium experience.
- Collaborate with internal teams to resolve cases quickly and efficiently.
- Consistently meet performance targets and quality standards.
- Excellent German language skills.
- Very good English communication skills.
- Previous experience in customer service, ideally in a premium or luxury brand.
- Strong interpersonal skills with the ability to handle sensitive cases.
- Good computer literacy.
- Familiarity with CRM systems is a plus.
- Bachelor’s degree preferred.
- Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process.)
- Competitive monthly salary (14 salaries per year)
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
- State-of-the-art premises, providing a great working environment with relaxing break areas
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.