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Remote Customer Advisor for HBO Max (German Speaker) Turkey-based
We are looking for German-speaking Customer Support Advisors to support users of HBO Max streaming platforms. You will assist customers with technical issues, account and content inquiries, and subscription-related questions across multiple channels c.
This is a remote position, and all necessary equipment will be provided.
- Project: HBO Max
- Contract: Full-Time
- Location: Remote (only residents in Turkey)
- Languages Required: German C1, English B1
- Shifts: Rotating shift schedule (5 days per week)
- Summer Shifts: 10:00-19:00, 13:00-22:00, 16:00-01:00
- Winter Shifts: 11:00-20:00, 14:00-23:00, 17:00-02:00
- Provide customer support through phone, email, chat and social media
- Assist customers with technical issues, account and content inquiries
- Follow internal processes and escalation cases when needed
- Deliver service with empathy, accuracy, and professionalism
- Fluent in German (C1) and English (B1)
- Strong communication, problem-solving and multitasking skills
- Computer literacy
- Turkish ID (must reside in Turkey)
- Online 10-day onboarding training
- Net Salary: 30,000 TL
- Quality Bonus: 10%
- Meal Allowance (Pluxee Card): 4,500 TL
- Private Health Insurance: Maphre ÖSS
Become part of a dynamic, multicultural team supporting one of the worlds leading streaming platformsHBO Max. Grow your customer experience career, work remotely from Turkey, and enjoy a collaborative environment where your German language skills truly stand out!
If you're interested, apply or send your CV to dominik.banovcic@cbtalents.org
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.