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Head of Quality
Job summary
A leading industry company in Rheinland-Pfalz is seeking a Head of Quality to manage and improve the quality management system. Responsibilities include defining quality strategies, enhancing customer satisfaction, and ensuring compliance with ISO standards. The ideal candidate has a technical degree, experience in quality management, and proficiency in quality methods. The position offers a permanent contract with a start date as soon as possible.
Qualifications
- Proven experience in quality management within an industrial or technical environment.
- In-depth knowledge of ISO 9001 standards and audit procedures.
- Experience in change management and continuous improvement.
Responsibilities
- Define and execute quality strategy derived from business objectives.
- Manage Quality Management System, including ISO certification.
- Enhance customer satisfaction through proactive claim management.
Skills
Education
Head of Quality
Reference : Head / Qual / 494
As part of the management team, you are responsible for developing and implementing the company’s quality strategy in line with overall business objectives.
You ensure the effectiveness and continuous improvement of the quality management system, strengthen customer satisfaction, and drive operational excellence across all departments.
- Defining and executing the quality strategy derived from the company’s business objectives.
- Managing and maintaining the Quality Management System, including ISO certification and process improvement initiatives.
- Enhancing customer satisfaction through proactive claim management and regular surveys.
- Planning, implementing, and monitoring measures to improve product and process quality, including defining and tracking relevant KPIs.
- Analyzing problems and implementing sustainable corrective and preventive actions.
- Managing supplier quality — conducting audits, monitoring performance, and ensuring compliance with quality requirements.
- Preparing and presenting clear quality reports for management and key stakeholders.
- Controlling and reducing quality-related costs through data-driven initiatives and continuous improvement.
- Education & experience : Relevant technical degree with proven experience in quality management within an industrial or technical environment.
- Strong customer focus and results-driven mindset.
- Proficiency in quality methods and tools (PDCA, FMEA, 8D, 5-Why).
- In-depth knowledge of ISO 9001 standards and audit procedures.
- Solid technical understanding and familiarity with IT systems, cost control, and risk assessment.
- Analytical, structured, and organized working style.
- Excellent communication, decision-making, and assertiveness skills.
- Experience in change management and continuous improvement.
- Languages : Very good command of French and English; knowledge of German is a strong advantage.
- Start date : As soon as possible
- Contract : Permanent (CDI)
- Work location : Clervaux area, Luxembourg
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.