Customer Service jobs in Germany

Proximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Proximus NXT and more recently Codit.

With PSF support status, the company has almost 750 employees. All these experts share a passion for digital technology, a spirit of openness and innovation, and a desire to simplify, connect and make their customers' personal and professional activities ever more secure.

Proximus Luxembourg is actively contributing to the acceleration of Luxembourg's digitalisation and its economic influence through the development of connectivity, resilient infrastructures and 5G, as well as innovative technologies such as Blockchain, Artificial Intelligence, Machine Learning and IoT.

Proximus Luxembourg is a subsidiary of the Proximus group (Euronext Brussels : PROX), provider of digital services and communication solutions operating in the Belgian and international markets.

Due to the continuous development of our Managed Security activities and services, we are looking for a Service Delivery Manager specialized in Security matters.

You will be integrated into Managed Security Services team - Compliance team.

A key part of your role will be to create, define, support and develop security activities and processes related to Managed Security Services that we are providing for our customers.

You will also be responsible for the implementation and the compliancy of these security processes with the different regulations, standards and best practices associated to our services, such as ISO / IEC 27000, special Publications of NIST series 800 or FIPS.

Training evidences or certifications issued by LSTI or PECB such as ISO / IEC 27001 : 2005 (Lead) Implementer, ISO / IEC 27005 : 2011 Risk Manager, CISSP, CISA, CISM,CRISC and ITILv3 are considered as an advantage.

This role involves assessing customer feedbacks and improving procedures accordingly to ensure that great customer service is provided at all times.

• To be the security interface between customers and Proximus NXT
• Work hand-in-hand with the SOC Manager and Project Managers and other Proximus NXT teams
• Review and improve KPI’s in accordance with the services needs
• Consolidate and communicate periodic reports to customers
• Manage, answer and transmit security requests and needs within Proximus NXT
• Support the implementation of security controls

• At least a bachelor degree (master preferred) in IT security or relative fields
• Proven experience (3 – 5 years) in IT security, security management, telecom and Cybersecurity topics
• Knowledge of hardware / software systems, Security infrastructure.
• Knowledge of security governance activities (example ISO / IEC 27000, NIST, FIPS)
• Certifications as : ISO / IEC 27001 : 2005 (Lead) Implementer, ISO / IEC 27005 : 2011 Risk Manager and ITILv3, CISSP, CISA, CISM,CRISC.
• Fluency in English and French.

• Team player, customer-, solution - and improvement- minded
• Service and customer-centric mindset
• Strong analytical and problem-solving skills
• Ability to work autonomously with minimal supervision
• Demonstrated Service Delivery managerial skills, able to lead projects and cooperate with other IT and business functions.

A professional and stimulating work environment in the IT & telecom sector. Multiple career opportunities within the Proximus Group at national and international level, cutting-edge training in new technologies, a wealth of recognized expertise. We also offer an attractive salary package and many other benefits.

Our company is an equal opportunity employer, valuing diversity in all its forms. We firmly believe that each individual brings a unique richness to our teams, and we are committed to creating an inclusive environment where every voice counts.

If at the end of the process your application is successful, you will be asked to provide an extract from your criminal record. Your personal information will be handled in compliance with applicable data protection laws.