Customer Support Advisor

Trinity Resource Solutions; Neuss; Hybrid; EUR 40.000 - 44.000; Vollzeit

Zusammenfassung

A leading international organisation seeks a Support Desk Advisor in Neuss, Germany. The ideal candidate will excel in delivering exceptional support to franchisees, leveraging business-level German and English communication skills. Responsibilities include providing first-line support, problem-solving, and building strong relationships. A supportive and fun team culture awaits, with competitive salary and opportunities for development. Join a dynamic environment where your ideas will truly matter.

Leistungen

Competitive salary

10% bonus

Supportive team environment

Qualifikationen

• Ability to manage multiple tasks effectively.
• Experience in a customer-focused environment is preferred.
• Empathy and collaboration are crucial values.

Aufgaben

• Provide first-line support via email and phone.
• Understand franchisee challenges and deliver tailored support.
• Assist with training activities as needed.

Kenntnisse

Business-level written & spoken German

Business-level written & spoken English

Strong communication skills

Customer service skills

Organizational skills

Confidence using IT systems

Tools

Microsoft Office

Jobbeschreibung

Are you passionate about delivering outstanding customer support? Do you thrive in a role where no two days are the same and where your ideas genuinely matter? I’m recruiting on behalf of a leading international organisation seeking a Support Desk Advisor to join their collaborative team based in Neuss.

This is a fantastic opportunity for someone who loves problem-solving, enjoys building strong relationships, and wants to make a real difference to the experience of franchise partners.

What You’ll Do

As a Support Desk Advisor, you will be the go‑to contact for franchisees—supporting them with queries, providing guidance, and helping them navigate systems and processes. You’ll use your communication skills, empathy, and commercial awareness to deliver an exceptional service experience.

You will :

• Provide first‑line support via email and phone
• Solve problems by thinking like a franchisee—understanding their challenges and goals
• Work independently and collaboratively within a supportive team
• Follow processes while also knowing when to think outside the box
• Build strong relationships with internal and external stakeholders
• Support handover and training activities as needed

What You Bring

We’re looking for someone with the right mindset as much as the right skillset :

Must-haves :

• Business-level written & spoken German and English
• Right to work in Germany
• Strong communication and customer service skills
• Ability to stay organised, follow procedures, and manage multiple tasks
• Confidence using IT systems, especially Microsoft Office

Nice-to-haves :

• Previous experience in a franchise , service desk, or customer-focused environment
• Experience with CX systems
• A great sense of humour and a flexible, team-first attitude

Team Culture

You’ll be joining a warm, fun, supportive team where empathy, collaboration, and problem-solving are at the heart of everything. A good sense of humour will help you thrive here!

Office schedule :

• Team anchor days : Tuesday to Thursday
• Required in-office days : Tuesday & Thursday
• First 3 months : Up to 4 days per week in-office for onboarding

Why This Role?

• Competitive salary in the early €40s bracket + 10% bonus
• A highly supportive team and manager
• A role where your ideas are valued
• Stability, development, and a meaningful impact on franchisee success
• January 2026 start with full handover and training

If you're passionate about delivering excellent support and want to be part of a friendly, dynamic team, I’d love to hear from you.

Apply today or reach out directly for a confidential conversation.