German speaking Customer Support for the office in Lisbon

The lemon Consulting; Hannover; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading consulting firm is seeking a Customer Support specialist to manage troubleshooting and enhance user experience. The role requires fluency in German and English, along with experience in paid campaign management and a background in Digital Marketing. Candidates must exhibit strong customer service skills and the ability to work in a team. This position involves working in a modern office environment with available training and support. This is a full-time role on a 24/7 rotating shift basis.

Leistungen

Modern office in a city center

Comprehensive initial training

Health and Wellbeing initiatives

Monthly meal allowance

Qualifikationen

• Experience in paid campaign management is mandatory.
• Experience in a Contact Centre or service environment within the Ad Tech industry.
• Basic understanding of digital advertising.

Aufgaben

• Enhance service quality and elevate user experience.
• Manage product troubleshooting and customer support cases.
• Collaborate with Product Operations and Engineering teams.
• Ensure high-quality case handling and timely updates.
• Drive productivity while improving resolution times.
• Educate advertisers on product features and best practices.

Kenntnisse

Native/fluent in German (C2 level)

Fluent in English (minimum B2 level)

Excellent customer service skills

Ability to work independently and in a team

Strong familiarity with social media platforms

Background in Digital Marketing

Ausbildung

Degree in Marketing or a related field

Jobbeschreibung

Position: Customer Support

Location: Lisbon, Portugal

Employment type: Full-time (6 month contract)

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

• Take an active role from day one in identifying opportunities to enhance service quality and elevate the overall user experience.
• Manage and resolve end-to-end product troubleshooting and customer support cases across email and chat channels.
• Own each query and collaborate closely with internal Product Operations and Engineering teams to resolve generic, technical, and product-related issues.
• Maintain strong Customer Satisfaction levels by ensuring high-quality case handling and delivering timely updates throughout the resolution journey.
• Meet service level commitments across channels while driving Best in Class productivity and improving resolution times.
• Partner with internal technical experts to educate advertisers on product features, best practices, and common issue types.

REQUIREMENTS:

• Native/fluent in German both verbal and written (C2 level). Fluent in English (minimum B2 level)
• Experience in paid campaign management is mandatory.
• Degree in Marketing or a related field.
• Background in Digital Marketing.
• Experience in a Contact Centre or service environment within the Ad Tech industry.
• Strong familiarity with social media platforms and a basic understanding of digital advertising.
• Excellent customer service skills.
• Ability to work effectively both independently and as part of a team.

REQUIREMENTS:

• Working schedule: Monday - Sunday, 24/7 rotating shifts
• Modern office in a city center with open spaces, easy to access with public transportation
• Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
• Support from colleagues with coaching and mentoring opportunities
• Health and Wellbeing initiatives
• Monthly meal allowance and much more.