Customer Service jobs in Germany

The Supply Chain Specialist plays a pivotal role in orchestrating seamless import, warehousing, and distribution processes for pharmaceutical ingredients across Europe. By ensuring efficient order management, reliable logistics, and proactive customer service, the role delivers value to a key account and fosters strong relationships with internal teams, logistics partners, and customers. Acting as a central point of expertise within the supply chain organization, the Supply Chain Specialist drives operational excellence, process optimization, and customer satisfaction, aligning logistics strategies with business objectives and the evolving needs of a strategic client.

• Independent organization and management of import, warehousing, and distribution of pharmaceutical active ingredients within Europe
• Entry, processing, and tracking of customer orders in the ERP system
• Coordinating stock levels and transport to European locations
• Consolidating and checking shipments and invoicing
• Key Account support
• Liaising with internal departments, external service providers, and customers
• Contributing to process optimization and efficiency improvements in the supply chain

• Completed commercial training, ideally with a focus on logistics, supply chain management, or similar
• Several years of experience in international logistics or supply chain management (pharmaceuticals an advantage, but not a must)
• Strong command of ERP system functionalities
• Strong service orientation and communication skills
• High levels of English proficiency, good German skills are an advantage
• Independent, structured, and solution-oriented way of working

We strive towards developing curious team members from all over the world who love to challenge the status quo, take on responsibility, enjoy collaborating and have an affinity and passion for health care. At Tiefenbacher, you will meet a fast-paced work environment where everybody is welcome to suggest new ideas and take ownership of their realization. On a daily basis, we are working towards a culture characterized by curiosity, high energy levels and openness to mutual feedback. We also value a good sense of humor and optimism, especially during hectic times.

You will be working in an internationally successful company in the buzzing heart of Hamburg, directly at the Elbe river. We offer flexible working hours and a hybrid 60/40 working model with 60% office presence and 40% mobile working. This allows you to combine the advantages of personal interaction in the office with the flexibility of mobile working. In addition, you can look forward to a variety of design and training opportunities, language courses, regular team events and a lot of fun besides work. You can expect a varied job in a motivated and friendly team, an uncomplicated interaction with each other and many opportunities to contribute your own ideas. And we have our own canteen with really delicious food. Come and convince yourself!

Then we are looking forward to your online-application - Just click on "Apply now!".