Customer Service jobs in Germany
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Technical Call Center - B2 German Skills
Job summary
A technology company in Nürnberg seeks a Technical Call Center employee with B2 German skills. This permanent position involves telephone troubleshooting, CRM documentation, and coordination with service teams. Candidates should have training in electrical engineering or similar fields and strong analytical skills. Join a dynamic team and enhance your career in a supportive environment.
Qualifications
- Training in electrical engineering, mechatronics, or similar with professional experience is required.
- Specific experience with heating technology products is an advantage.
- Analytical thinking and independent work skills are essential.
Responsibilities
- Perform telephone troubleshooting of fault reports.
- Document processes in the CRM.
- Coordinate after-sales orders and service technicians.
- Collaborate with specialist departments.
Skills
Education
Employee | Technical Call Center (m/f/d) Nuremberg
Do you have training and/or are you a technician in the fields of electrical engineering, mechatronics, heating, air conditioning and ventilation or a comparable qualification with professional experience, speak German and would like to work in Germany? Then we have just the thing for you! For one of our customers in Germany, we are looking for a Technical Call Center in a permanent position as soon as possible.
YOUR TASKS
- Telephone troubleshooting of fault reports in the context of maintenance or customer service.
- Documentation of the processes in the CRM
- Triggering of after-sales orders and coordination of service technicians and specialists
- Close cooperation with the specialist departments
YOUR PROFILE
- Training as an electrical engineer, mechatronics engineer, heating, air conditioning, ventilation technician or comparable qualification with professional experience
- Specific professional experience is an advantage (e.g. working with heating technology products)
- Independent work, analytical thinking and a structured way of working are among your strengths
- A confident and open manner and the ability to communicate and work in a team round off your profile.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.