Call Center Agent à Allemagne

Customer Success

Level: Entry-Level

Schedule: Monday to Friday, 9:00 AM – 6:00 PM

Industry: Fintech | Legal Tech | Software | Financial Services | Cybersecurity | Data Privacy

CSC (Corporation Service Company) is a global leader in business, legal, tax, and digital brand services, operating in over 140 jurisdictions. Trusted by more than 180,000 companies worldwide, CSC helps manage domain portfolios, protect digital assets, and ensure global compliance. With a reputation as “the business behind business”, CSC offers career growth, innovation, and global impact.

As a Client Service Representative, you’ll provide front-line support to B2B clients, helping them manage their domain names, DNS, digital certificates, and other internet-related services. You'll troubleshoot issues, maintain strong client relationships, and ensure CSC delivers world-class service.

• Client Support: Promptly respond to inquiries via phone, email, and chat. Support clients in managing domain portfolios and securing their digital brands.
• Issue Resolution: Troubleshoot issues and resolve domain-related or technical problems. Coordinate with internal teams to handle complex cases.
• Relationship Management: Build long-term relationships by understanding each client’s unique needs and delivering personalized solutions.
• Escalation Handling: Identify and escalate complex issues to the appropriate departments while ensuring timely resolution.
• Collaboration: Work cross-functionally with internal teams on brand launches, special projects, and operational improvements.
• Knowledge Building: Stay updated on CSC’s services, new product offerings, and industry changes to effectively assist clients.
• Performance: Meet or exceed key customer service metrics, including response times and client satisfaction (NPS).

• Fluent in German and English (written and spoken)
• Prior experience in a customer-centric environment (retail, hospitality, B2B, etc.)
• Strong communication skills and a professional demeanor
• Organized and detail-oriented with the ability to multitask
• Familiarity with Microsoft Office tools (Excel, Word, Outlook)
• Critical thinking and problem-solving skills
• Comfortable with learning and discussing new technologies
• Able to work independently and as part of a collaborative team

• Experience with domain names, digital brand management, or internet/web services
• Additional language skills
• Background in tech support, compliance, or legal documentation is a plus

• Hybrid work model with flexibility (3 days on-site)
• Competitive salary and benefits package
• Success-sharing bonuses based on performance
• Structured onboarding, training, and mentorship
• Career advancement in a global organization
• Access to digital learning platforms (e.g., Open Sesame)
• Tuition reimbursement, referral bonuses, and wellness programs

• Voted a Top Workplace every year since 2006
• A mission-driven, people-first culture focused on diversity, inclusion, and belonging
• A global leader with growth opportunities and a reputation for innovation and service excellence