Client Service Representative (German + English) (m/w/d)

CSC; Wiesbaden; Hybrid; EUR 35.000 - 50.000; Vollzeit

Zusammenfassung

A global leader in business services is seeking a Client Service Representative to support B2B clients in managing their domain names and digital assets. The successful candidate will be fluent in German and English, possess strong communication skills, and provide exceptional customer support. This hybrid position promises career growth, competitive salary, and extensive benefits in a dynamic work environment.

Leistungen

Competitive salary and benefits package

Success-sharing bonuses based on performance

Tuition reimbursement

Access to digital learning platforms

Wellness programs

Qualifikationen

• Fluent in German and English (written and spoken).
• Prior experience in a customer-centric environment.
• Strong communication skills and a professional demeanor.

Aufgaben

• Provide front-line support to B2B clients for managing domain names and digital services.
• Troubleshoot issues and maintain strong client relationships.
• Meet key customer service metrics, including response times and client satisfaction.

Kenntnisse

Fluent in German and English

Customer service experience

Communication skills

Critical thinking

Organized and detail-oriented

Tools

Microsoft Office

Jobbeschreibung

Customer Success

Job Description

Job Title: Client Service Representative (German + English) (m/w/d)

Level: Entry-Level

Schedule: Monday to Friday, 9:00 AM – 6:00 PM

Industry: Fintech | Legal Tech | Software | Financial Services | Cybersecurity | Data Privacy

Company Overview:

CSC (Corporation Service Company) is a global leader in business, legal, tax, and digital brand services, operating in over 140 jurisdictions. Trusted by more than 180,000 companies worldwide, CSC helps manage domain portfolios, protect digital assets, and ensure global compliance. With a reputation as “the business behind business”, CSC offers career growth, innovation, and global impact.

Position Summary:

As a Client Service Representative, you’ll provide front-line support to B2B clients, helping them manage their domain names, DNS, digital certificates, and other internet-related services. You'll troubleshoot issues, maintain strong client relationships, and ensure CSC delivers world-class service.

Key Responsibilities:

• Client Support: Promptly respond to inquiries via phone, email, and chat. Support clients in managing domain portfolios and securing their digital brands.
• Issue Resolution: Troubleshoot issues and resolve domain-related or technical problems. Coordinate with internal teams to handle complex cases.
• Relationship Management: Build long-term relationships by understanding each client’s unique needs and delivering personalized solutions.
• Escalation Handling: Identify and escalate complex issues to the appropriate departments while ensuring timely resolution.
• Collaboration: Work cross-functionally with internal teams on brand launches, special projects, and operational improvements.
• Knowledge Building: Stay updated on CSC’s services, new product offerings, and industry changes to effectively assist clients.
• Performance: Meet or exceed key customer service metrics, including response times and client satisfaction (NPS).

Required Qualifications:

• Fluent in German and English (written and spoken)
• Prior experience in a customer-centric environment (retail, hospitality, B2B, etc.)
• Strong communication skills and a professional demeanor
• Organized and detail-oriented with the ability to multitask
• Familiarity with Microsoft Office tools (Excel, Word, Outlook)
• Critical thinking and problem-solving skills
• Comfortable with learning and discussing new technologies
• Able to work independently and as part of a collaborative team

Preferred Skills:

• Experience with domain names, digital brand management, or internet/web services
• Additional language skills
• Background in tech support, compliance, or legal documentation is a plus

What CSC Offers:

• Hybrid work model with flexibility (3 days on-site)
• Competitive salary and benefits package
• Success-sharing bonuses based on performance
• Structured onboarding, training, and mentorship
• Career advancement in a global organization
• Access to digital learning platforms (e.g., Open Sesame)
• Tuition reimbursement, referral bonuses, and wellness programs

Why Work at CSC?

• Voted a Top Workplace every year since 2006
• A mission-driven, people-first culture focused on diversity, inclusion, and belonging
• A global leader with growth opportunities and a reputation for innovation and service excellence

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