(test do not apply) Multilingual Customer Support & Technical Assistance Specialist

Altinor Voxum (Test); Ralingen; Hybrid; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A customer support solutions company is seeking a Multilingual Customer Support & Technical Assistance Specialist to provide support via phone, email, and chat. Candidates should have strong problem-solving skills and be fluent in English plus another language (French, German, or Spanish). This is a flexible office-based position with the possibility of remote work. Entry-level candidates are encouraged to apply.

Qualifikationen

• High school diploma or equivalent; higher education a plus.
• Entry-level accepted (0–2 years experience).
• Strong problem-solving and communication skills.

Aufgaben

• Provide multilingual customer support via phone, email, and chat.
• Troubleshoot technical issues and escalate when necessary.
• Maintain accurate case records in CRM systems.
• Ensure client satisfaction and contribute to service improvements.

Kenntnisse

Problem-solving

Communication

Multilingual (English + 1 more)

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Overview

Multilingual Customer Support & Technical Assistance Specialist – Digital Solutions

Details

• Sector : Customer Service / IT Solutions
• Employment type : Full-time / Part-time possible
• Contract : Permanent (CDI) or Fixed-term (CDD)
• Remote work : Office-based with remote option
• Location : Flexible

Responsibilities

• Provide multilingual customer support via phone, email, and chat.
• Troubleshoot technical issues and escalate when necessary.
• Maintain accurate case records in CRM systems.
• Ensure client satisfaction and contribute to service improvements.

Requirements

• High school diploma or equivalent; higher education a plus.
• Entry-level accepted (0–2 years experience).
• Strong problem-solving and communication skills.
• Languages : English + 1 additional (French, German, or Spanish).