program manager partner services

Teamware Solutions ( A Division Of Quantum Leap Co Nsulting .; Deutschland; Hybrid; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading consulting firm is seeking a Partner Operations Manager responsible for partner-facing licensing solutions. The role requires managing licensing transactions, ensuring compliance with policies, and delivering high-quality outcomes. Candidates should have a Bachelor’s degree and at least 4 years of experience in contracting and order management, as well as strong communication skills. This hybrid position involves collaboration across teams and a focus on process improvements.

Qualifikationen

• 4+ years in contracting, order management, pipeline management, and billing execution.
• Strong capabilities in partner service and process optimization.
• English proficiency in verbal and written communication.

Aufgaben

• Validate and execute agreements and post-sales transactions.
• Manage critical deal lists and track billing status.
• Serve as primary point of contact for operational partner service inquiries.

Kenntnisse

Contracting and Order Management

Pipeline Management

Billing Management

Credit Approval

Data-driven decision-making

Stakeholder engagement

Ausbildung

Bachelor’s degree in business, Operations, Finance, or related field

Jobbeschreibung

Overview

Location: Gurgaon and Mumbai locations. Number of openings: 2. Start date: ASAP. End date: June 2026 with possible extension (max 18 months). Schedule: General shift with a hybrid on-site expectation (onsite at least 3 days per week).

Title: Partner Operations Manager

Summary: The Partner Operations Manager is responsible for partner-facing licensing solutions and acts as a subject matter expert in Volume Licensing concepts and processes. This role provides front-line transactional support for Partners, Field sellers, and their customers, ensuring adherence to the Microsoft account plan and timely delivery of high-quality deliverables. The role requires fluency in English to support partners and facilitate communication across transactional and partner service activities.

Responsibilities

• Contracting and Order Management: Validate and execute agreements and post-sales transactions to ensure accuracy in downstream financial processes; issue partner contracts in compliance with Policies, Global and SOX-approved deal financials.
• Pipeline Management: Manage critical deal lists monthly and quarterly in alignment with Sales, Sales Excellence, and subsidiary sales stakeholders.
• Billing Management: Ensure accurate and compliant order and invoice approvals and dispatch to maximize cash flow and collectability.
• Credit Approval: Coordinate finance exception approvals on high-value credits and execute credits and rebills.
• Billing status and risk management: Track and communicate contract billing status, highlight risks, ensure Partner PO coverage, and track credit/payment status.
• Partner Service: Serve as the primary point of contact for operational partner service inquiries; oversee daily operations, monitor metrics, handle escalations, and drive process improvements.
• Cross-functional Collaboration: Work with other departments to resolve partner issues and ensure a positive customer experience; develop and implement streamlined processes for partner service operations.
• Operational Excellence: Drive consistency in processes and services, act as a thought leader, and provide scalable operational solutions across a portfolio of accounts.

Qualifications

Required/Minimum qualifications:

• Bachelor’s degree in business, Operations, Finance, or related field, and experience in operations, program management, or process management, or equivalent experience.
• 4+ years in contracting, order management, pipeline management, and billing execution with focus on financial accuracy, compliance, and risk management.
• 2+ years in contract validation, pipeline management, credit approval, and billing management; strong capabilities in partner service, stakeholder engagement, process optimization, and operations excellence.
• 2+ years of data-driven decision-making using KPIs; ability to act as a trusted advisor to internal and external partners.
• English proficiency in verbal and written communication.

Preferred qualifications:

• 2+ years of experience in Partner service operations, managing escalations, and implementing process improvements.
• Experience with Microsoft licensing concepts, including contracts, quotes, and invoices; evaluation and review of complex proposals, agreements, and amendments.
• Experience providing direct support for Microsoft Volume Licensing sales and support lifecycle.

Additional

Note: This is a hybrid position with on-site requirements. The role may involve interaction with Telco Partners and internal stakeholders. EEO statements and other legally required notices remain in effect as applicable.