Junior Customer Care & Community Manager - Polish & English (m/f/d)

Yepoda; Berlin; Hybrid; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A beauty start-up in Berlin is seeking a passionate Junior Customer Care & Community Manager fluent in Polish and with excellent English skills. You will be the first point of contact for customers, ensuring they receive exceptional service. This position offers a dynamic environment, career growth opportunities, and a hybrid working model, all within an inclusive and diverse team.

Leistungen

Dynamic work environment

Career growth opportunities

Inspiring workspace

Hybrid working model

Employee discounts

Urban Sports membership package

Qualifikationen

• Educational background in Media Management, Marketing, Communication, or related studies.
• Fluency in Polish (C1/C2 level) and strong proficiency in English (B2).
• Outstanding written and verbal communication skills.
• Previous experience in international and multicultural settings is valued.
• Passion for beauty and community building.
• A collaborative team player thriving in a fast-paced environment.

Aufgaben

• Act as the first point of contact for Polish and English-speaking customers.
• Deliver exceptional customer service to ensure customers feel valued.
• Engage with the community on social media.
• Collaborate with internal teams to collect and share customer insights.

Kenntnisse

Fluent Polish

Strong English proficiency

Excellent communication skills

Experience in multicultural settings

Familiarity with Google Workspace and ticketing systems

Ausbildung

Degree in Media Management, Marketing, or related field

Tools

Gorgias

Freshdesk

Zoho

Jobbeschreibung

About Yepoda

At Yepoda, Korean effectiveness meets sustainable solutions: our mindfully produced skincare products are made with love in Korea. Our mission is to bring the best beauty innovations from Korea straight to Europe – without ever compromising on our values, quality and sustainability. All our products are made with the best natural and active ingredients, are vegan and cruelty-free. We aim to make the K-Beauty routine easy, effective, and fun.

We are a beauty start-up founded in 2020 and located in the heart of Berlin. Our team is composed of over 100 brilliant human beings who came from all over the world to write Yepoda’s story actively.

We are looking for a passionate Junior Customer Care & Community Manager fluent in Polish, with excellent English skills to support our amazing customers and community.

Your Tasks

• Be the first point of contact for our Polish and English-speaking customers, answering inquiries via email, social media, and other platforms.

• Deliver exceptional customer service, ensuring our customers feel valued and supported.

• Engage with and nurture our community on social media, creating a positive and inclusive environment.

• Work collaboratively with internal teams (operations, product, brand) to collect and share customer feedback and elaborate useful insights.

Your Profile

• Educational background in Media Management, Marketing, Communication, or related studies — or previous experience in customer service.

• Fluency in Polish (C1/C2 level or equivalent), and strong proficiency in English (B2).

• Outstanding written and verbal communication skills.

• Previous experience collaborating in international and multicultural settings is highly valued.

• Familiarity with tools like Google Workspace, Microsoft Office, and ticketing systems (e.g., Gorgias, Freshdesk, Zoho).

• Passion for beauty, delivering great experiences, and community building.

• A collaborative team player who thrives in a fast-paced start-up environment.

What We Offer

• Dynamic Environment: The opportunity to work in a start-up environment surrounded by a passionate and dedicated team.

• Accelerate Your Career: Take on responsibility from day 1, with room for professional growth and advancement as the company continues to expand.

• Inspiring Workspace: Located in the heart of Berlin's Prenzlauer Berg, a dog-friendly office, with free drinks and snacks.

• Hybrid Working: We understand that sometimes you get more stuff done from home and need a change of scenery.

• We Value Diversity: We seek to build an inclusive workplace that welcomes people from all different backgrounds. A welcoming, international, dedicated team with flat hierarchies and trust by default.

• Employee Discounts: You’ll get to enjoy the Yepoda products at a discount and share it with friends and family to keep your glow going!

• Unique add-ons: Enjoy an Urban Sports membership package to help you stay active and healthy.

Would you like to be part of the team? Then we'd love to hear from you!

Make sure to apply by clicking on the “Apply for this job” button below. Please upload your CV and Cover Letter in English language. Our Talent Acquisition team will review your application and get back to you as soon as possible.

At Yepoda we are dedicated to providing equal employment opportunities to all individuals, regardless of race, color, ethnicity, ancestry, religion, national origin, citizenship, gender, gender identity or expression, sexual orientation, age, marital status, parental status, disability, or any other status protected by applicable law.