IT Support Analyst - RRN00015896/5887041

Accenture; Wiesbaden; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A global consulting company is seeking an IT Support Analyst in Wiesbaden, Germany. The role focuses on providing technical support for Windows 11 and managing service requests through ServiceNow. Candidates should have strong troubleshooting skills and experience with inventory management. This position requires in-office work and offers a full-time contract.

Qualifikationen

• Demonstrated expertise in troubleshooting and supporting Windows 11 operating systems.
• Experience with inventory management and asset tracking.
• Familiarity with MacOS and basic Intune.

Aufgaben

• Log and resolve service requests using ServiceNow.
• Provide technical support to users both in person and remotely.
• Prepare laptop shipments by packaging and labeling.

Kenntnisse

Technical support

Troubleshooting

Windows 11

Inventory management

MacOS

Microsoft Teams support

Jobbeschreibung

IT Support Analyst - RRN00015896/5887041

Software/Application/Cloud Tech Support Analyst | Early Career | Full time

You Are: The Infrastructure Shared Services for Accenture group is the internal global IT organization for Accenture. We run the daily IT operations ranging from workstation support, AV support, network infrastructure, and in-office technology support. We have been contracted by Avanade to provide that support for their employees. Which includes providing the daily in person and remote support to Avanade employees in the Midwest region.

The Work:

• Log and resolve service requests using ServiceNow
• Provide technical support to users both in person and remotely
• Demonstrated expertise in troubleshooting and supporting Windows 11 operating systems
• Experience with inventory management and asset tracking
• MacOS & basic Intune familiarity with ability to reimage & deploy
• Clean and sanitize laptops and chargers to maintain hygiene standards
• Prepare laptop shipments by packaging, labeling, and placing them in the designated pickup area
• Provide support for Microsoft Teams meetings in conference and meeting rooms

This role is 100% in office, based in Chicago, IL.

Multiple Locations | Mid-Level | Full time

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