Customer Success Manager - AI-image analysis (m / f / d)

Leica Microsystems; Krefeld; Remote; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading life sciences firm in Krefeld is seeking a Customer Success Manager to enhance customer engagement with their image analysis software. The ideal candidate will have a background in biology or chemistry and proven experience in customer-facing roles within a SaaS environment. This position allows for remote work flexibility and offers a robust benefits package.

Leistungen

Comprehensive benefits programs

Flexible remote work arrangements

Qualifikationen

• Proven successful experience in customer facing roles.
• Experience using microscopy and/or image analysis software is essential.
• Hands-on experience with advanced microscopy systems is necessary.

Aufgaben

• Act as a first point of contact for customers.
• Manage renewals and drive expansion.
• Utilize value selling techniques to identify customer needs.

Kenntnisse

Customer Success Management

Experience in SaaS

Fluency in English

Microscopy experience

Ausbildung

BA / BS or MS degree in biology or chemistry

Tools

Microscopy systems

Jobbeschreibung

Overview

Customer Success Manager, EMEA

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Leica Microsystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

Shape the Future with Us!

At Leica Microsystems, we have been shaping the future for over 175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus, innovation, and teamwork, we lead the market in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world.

Leica is launching a brand-new, high-impact team to lead our strategic expansion into the rapidly growing spatial biology segment—and we’re looking for top field sales talent to join us. This is a rare chance to get in at the ground floor of a major growth initiative, backed by Leica’s world-class brand and deep expertise in microscopy and imaging. If you’ve already built experience in the spatial space, you can immediately leverage that knowledge to make an impact—and position yourself at the forefront of where Leica is heading. Plus, as part of the Danaher Life Sciences group, you’ll have access to cross-company collaboration and exceptional career development opportunities. This is more than a new role—it’s your chance to shape the future

Here, you will work on meaningful projects alongside passionate colleagues, driving progress and pushing the boundaries of what’s possible.

Learn about the Danaher Business System which makes everything possible.

Customer Success Manager (d / f / m)

The Customer Success Manager engages our customer to drive adoption of the Leica Microsystems image analysis software portfolio. This is a critical function with a clear focus: to successfully onboard, accompany new customers to deliver a positive customer and user experience and turn them into advocates as well as manage renewals.

This position reports to the Market Development Manager and is part of the commercial team in EMEA.

Responsibilities

• Act as a first point of contact for customers for their questions about Leica Microsystems’ AI image analysis software and drive positive customer experience.
• Work with our Market Development, Application, Product Expert and Marketing teams to create and grow a strong user community.
• Manage renewals and drive expansion.
• Directly contribute to meeting quarterly and annual sales targets.
• Utilize value selling techniques to identify and address customer needs.

Essential Requirements

• BA / BS or MS degree in biology or chemistry, or a related scientific field.
• Proven successful experience in customer facing roles such as Customer Success Management, Customer Support or Account Management in a SaaS or software sales environment.
• Experience using microscopy and / or image analysis software.
• Hands-on experience with advanced microscopy systems (e.g. confocal, multi-photon, spinning disk and / or light sheet).
• Fluent in English and in another European language.

Travel and Licensing

• Ability to travel – 10 % travel, overnight, within territory or locations
• Must have a valid driver’s license with an acceptable driving record

Benefits and Work Arrangement

Leica Microsystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

At Leica Microsystems we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Microsystems can provide.

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