Customer Service Agent German speaking (Freelance)

Digital Customer Care Company BV; Deutschland; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading customer service firm is seeking a Customer Service Agent to handle inquiries in German. This remote position involves multitasking across chats, calls, and emails, with a commitment to customer satisfaction. Extensive training will be provided, and candidates must have a high command of the German language. Flexible work hours and competitive pay are offered, along with the opportunity for personal development.

Leistungen

Contribution to expenses

Two large screens for home use

Extensive training

Annual bonus based on performance

Opportunities for career advancement

Qualifikationen

• Must have a high level of German communication.
• Ability to conduct multiple chat conversations.
• Proficient in typing with precision.

Aufgaben

• Answer customer questions and resolve issues.
• Deliver excellent customer service through various means of communication.
• Work under the direction of a team leader.

Kenntnisse

Excellent spelling and grammar of the German language at least C1 level

Strong interpersonal skills

Customer-centric approach

Great listening skills

Adaptability

Eagerness to develop

Typing precision of at least 95%

Ability to multitask

Excellent attendance and punctuality

Strong Internet skills

Confidentiality

Ability to work independently

Access to a home workspace with fast internet

Flexibility regarding working hours

Available for at least a year

Jobbeschreibung

Overview

Remote job

Looking for a varied remote agent role within an innovative global business? Able to speak German? Digital Customer Care Company in Amsterdam, The Netherlands, is looking for people with a high level of German for the position of Customer Service Agent.

About the work

In this varied and versatile position, you’re responsible for answering various customer questions about products and services. After extensive training, you will have plenty of knowledge of the various products and services that our clients offer. You conduct up to 3 chat conversations at the same time, answer incoming phone calls, emails, and WhatsApp messages, and you also consult various systems to answer customer questions as accurately and as quickly as possible, and to enter their contact details in our systems.

Flexibility

You work online when visitors visit the websites of our clients. This can be during the day, but also in the evenings and on weekends. Our working hours are from Amsterdam time, 7 am to midnight. You work at least 30 hours a week. Flexibility and working online (especially at home) are the real benefits of this position. You must be able to work during office hours for the first weeks because of the paid training and the induction period. This is a long-term job, so you must be available for at least 12 months. This job is ideal for recent graduates and starters, but is also ideal for intelligent students, mothers with a commercial inclination, communicative home dads, and enthusiastic people over 50.

Your duties and responsibilities

• Be responsible for the care of our German-speaking customers, resolving issues, answering questions, and listening to their feedback.
• Work under the direction of a team leader to deliver results in customer service.
• Serve small and large companies based on complexity and service level.
• Deliver excellent customer service through different means of communication.

On a daily basis you will work with

• Communicating with a range of customers – answering questions and generating leads.
• E-mailing leads and escalations to clients, and processing refunds and returns in their ecommerce systems.

Offer and benefits

Here at Digital Customer Care Company, we offer colleagues the chance to develop and grow alongside top talent in one of the world’s leading contact centers in Europe. By providing a creative, dynamic, and innovative environment, we empower our people and give them the tools and culture for success.

• The chance to be part of a fast-growing, digital-first, remote-only company with a friendly feel
• Work from anywhere in the world
• Contribution to your electricity, internet, and telephone expenses
• Your own computer with two large screens (delivered to your home)
• The opportunity to develop your skills and experience
• Great team and company events
• You will receive extensive training and further support on the job from experienced Agents and Team Leaders. We also offer ample opportunities to work on your own development and growth. We like to invest in talent that wants to perform and develop further (for example, to a team leader, customer success manager, or marketeer)!
• The opportunity to gain a lot of knowledge and experience at a wide variety of companies.
• Good earnings of 16-20 euros gross per hour worked, depending on your work experience
• Annual bonus based on company performance.
• An international work environment with a whole lot of fun thrown in!

Diversity, Inclusion & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Digital Customer Care Company. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

Are you enthusiastic, and do you see it as a challenge to strengthen our team? Get in touch with us right away. Click Apply and send us your CV in English!

Your knowledge and skills

We are proud of our Agents because they are excellent, modern, and versatile cloud workers. They have the following skills :

• Excellent spelling and grammar of the German language at least C1 level (we will test this)
• Strong interpersonal skills and a passion for consistently providing a great customer experience.
• A customer-centric approach : you turn towards customers with empathy and are understanding of their problems.
• Great listening skills : you can turn customers\' feedback into product improvement suggestions.
• Adaptability: you are open to learning new things and are comfortable with being in an environment where a lot of experimenting takes place.
• Eagerness to develop : you\'re receptive to constructive feedback and you are keen to advance your skills.
• More than 300 keystrokes per minute, touch typing with a precision of at least 95%
• Can multitask very well, you’ll regularly conduct multiple chats simultaneously
• Proven track record of excellent attendance and punctuality
• Able to thrive in high-pressure situations.
• Able to work towards a monthly goal.
• Strong demonstrable experience with the Internet and multiple software applications in the cloud
• Confidentiality when handling sensitive information (you will have to sign a nondisclosure agreement)
• You’re an expert in working independently and continue to motivate yourself (important, because you will work from home)
• Access to a home workspace with a fast internet connection
• Very flexible regarding working hours
• You’re available for at least a year.
• College-level thinking
• We test candidates for the following skills :
• Typing speed
• Proficiency in the German language
• Online business etiquette.

Application procedure

The procedure consists of the following steps :

1. Typing test
2. Language test
3. Role-play via live chat
4. Job interview via Zoom with the director