Branch Support & Success Specialist (m / f / d)

1KOMMA5˚; Hamburg; Remote; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading solar technology company in Germany is seeking a Support & Customer Success Agent to be the primary contact for branches and internal users. This role focuses on ensuring success with the company's complex systems and empowering users through proactive training. The ideal candidate will have 1-2 years of experience in a support role, excellent communication skills in both German and English, and a collaborative spirit. This position allows for remote work across Germany.

Leistungen

Dynamic team environment

Impact on climate through work

Access to learning from experts

Best chances for full-time employment

EGYM Wellpass benefits

Job bike leasing

Qualifikationen

• Minimum of 1-2 years of experience in a support or customer success role.
• Experience with a diverse tech stack preferred.
• Strong sense of ownership and collaborative spirit.

Aufgaben

• Provide hands-on support for our complex system landscape.
• Proactively train and educate employees on tools.
• Own support tickets from start to finish.

Kenntnisse

Proactive problem-solving

Empathy

User education and training

Excellent communication in German

Excellent communication in English

Tools

CRM systems

Internal tools

Mobile apps

Jobbeschreibung

Overview

1KOMMA5

We are looking for you as an addition to our tech-team in Berlin, Munich or Hamburg. 1KOMMA5 is building Germany's largest one-stop-shop for sale, installation and services related to solar, heat pumps, electricity and charging infrastructure. And they are all connected! Be a part of our mission!

Become a part of our mission and learn about our Product & Tech team!

Deine Position

As a Support & Customer Success Agent your mission is to be the first point of contact for our branches and internal users, ensuring their success and satisfaction with our complex system landscape. You will be a problem-solver and a partner working hands-on to help our teams excel.

Responsibilities

• Become the Go-To-Expert: Provide hands-on support for our complex system landscape including our CRM, Offer Tool, Operating System, Installation Manager App and more.
• Empower our Users: Go beyond solving individual problems. You’ll proactively train and educate our employees ensuring they get the most out of our tools.
• Be a Customer Champion: Own every support ticket from start to finish. We believe in taking full responsibility and collaborating with your team to find the best solution.
• Drive Product Improvement: Identify recurring issues and user pain points. You’ll analyze patterns and work closely with our Product & Engineering teams to improve product quality and user experience.
• Help us Scale: Play a key role in our change management process as we grow, helping to align widespread changes and support new users as our company expands.

Dein Profil

• You are a proactive, empathetic problem-solver with a knack for making complex systems feel simple.
• Minimum of 1-2 years of experience in a support or customer success role, ideally within a tech-driven environment.
• Experience with a diverse tech stack. Familiarity with CRM systems, internal tools and mobile apps is a strong plus.
• A passion for user education and training. You enjoy teaching others and finding creative ways to help them learn.
• Excellent communication skills in both German and English (written and verbal C1 / C2).
• Experience in a fast-paced agile startup environment is a huge plus!
• A strong sense of ownership and a collaborative spirit. You’re not afraid to tackle tough problems and work with a team to solve them.

Benefits

• You are part of an international, dynamic and highly motivated team of people who have proven to make things happen.
• With your work you accelerate the energy transition and hence have a direct impact on our climate.
• Work with and learn from other super-smart colleagues.
• You will enjoy direct contact with core decision-makers.
• You will enjoy the best chances of entering full-time in one of Europe’s most thriving Scale-ups.
• You work remotely (Germany-wide) with offices in Hamburg, Berlin or Munich.
• Create a healthy balance alongside your work and enjoy all the benefits of the EGYM Wellpass.
• Benefits and discounts are yours with Futurebens.
• Whether city bike or e-bike - be flexible with our job bike leasing and do something good for the environment at the same time.

Key Skills

• Children Activity
• Access Control
• Human Resources Administration
• Government
• Actuary
• Hydraulics

Employment Type: Full Time

Experience: years

Vacancy: 1