After Sales Manager for Denza Germany (m/w/d)

BYD Europe; Frankfurt; Vor Ort; EUR 60.000 - 100.000; Vollzeit

Zusammenfassung

Ein innovatives Unternehmen sucht einen leidenschaftlichen After Sales Manager, um die Markteinführung einer neuen Premium-Elektrofahrzeugmarke in Deutschland zu unterstützen. In dieser Rolle sind Sie für den Aufbau und das Management der After Sales-Operationen verantwortlich und fungieren als zentrale Schnittstelle zwischen verschiedenen Teams. Diese Position bietet die Möglichkeit, das Kundenerlebnis von Grund auf zu gestalten und dabei auf die Infrastruktur eines führenden Herstellers neuer Energiefahrzeuge zurückzugreifen. Wenn Sie über umfangreiche Erfahrung im After Sales-Bereich verfügen und eine unternehmerische Denkweise mitbringen, könnte dies die perfekte Gelegenheit für Sie sein.

Qualifikationen

• Starke Erfahrung im Bereich Automotive After Sales und Projektmanagement.
• Fließende Englisch- und Deutschkenntnisse sind erforderlich.

Aufgaben

• Aufbau und Management der After Sales-Operationen von Denza in Deutschland.
• Entwicklung eines hochwertigen Servicepartnernetzwerks.

Kenntnisse

Erfahrung in der Automobil-After-Sales-Operations

Projektmanagement

Stakeholder-Management

Kommunikationsfähigkeiten

Kenntnisse der deutschen Automobil-Service-Standards

Fließend in Englisch und Deutsch

Reisebereitschaft innerhalb Deutschlands

Ausbildung

Mehrere Jahre relevante Berufserfahrung

Jobbeschreibung

Denza is the new brand from BYD. The world's largest manufacturer of electrified cars, headquartered in Shenzhen (China), is also coming to Germany this year with its new premium brand Denza. One of the first models of the new BYD brand is the Z9 GT shooting brake, equipped with unique technical features.

As Denza enters the German market, we are looking for a passionate and hands-on After Sales Manager (Germany) to support the successful market entry and long-term positioning of the brand. In this role, you will take the lead in establishing Denza’s After Sales operations in Germany, acting as a key project manager and interface between Denza and the existing BYD After Sales and network development organization.

You will be responsible for building a strong service partner network, ensuring full service readiness at launch, and managing key aftersales projects in close alignment with internal stakeholders and external partners. This position offers the unique opportunity to help shape the customer experience of a premium EV brand from the ground up, while leveraging the infrastructure and know-how of BYD – one of the world’s leading new energy vehicle manufacturers.

You will report directly to the Denza director Germany, with a dotted line to the German and European After Sales team.

Fixed-term for 2 years.

Key Objectives & Responsibilities:

• Establish and manage Denza’s After Sales operations in Germany in strong cooperation with the network team
• Act as the primary liaison between Denza and BYD's After Sales teams
• Develop and manage a high-quality service partner network
• Ensure full service readiness for market launch and beyond
• Drive and manage cross-functional aftersales projects
• All in close collaboration with BYD’s existing After Sales Organisation

Required Skills, Qualifications, and Experience:

• Strong experience in automotive After Sales operations and project management
• Excellent stakeholder management and communication skills
• Familiarity with German automotive service standards and dealer/service network structures
• Hands-on mentality with a structured, solution-oriented approach
• Fluency in English and German (spoken and written)
• Willingness to travel within Germany and to international locations. Approx. 50% travel
• Valid EU Class B driver’s license required
• Several years of relevant professional experience, preferably around 10 years

We are looking for a candidate with strong automotive After Sales experience, an entrepreneurial mindset, and the ability to build bridges between global and local teams in a fast-moving environment.