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Benefits Administrator: SLA-Driven Client Advocate
Job summary
A global health and well-being provider is seeking a Benefits Administrator in Toronto to handle client inquiries and support software issues. The ideal candidate will have at least 3 years of experience in the Benefits field, excellent communication skills, and strong problem-solving abilities. This role involves coaching junior staff and managing client expectations according to SLAs. A collaborative spirit and flexibility to tackle urgent tasks are essential. Competitive compensation and workplace diversity are emphasized.
Benefits
Qualifications
- 3+ years of experience in the Benefits field.
- Experience in SaaS is considered an asset.
- Ability to handle multiple urgent issues and prioritize effectively.
Responsibilities
- Resolve client inquiries via phone, email, or ticketing system.
- Understand business requirements and build test cases.
- Troubleshoot problems by analyzing symptoms and causes.
- Meet client deadlines by managing tasks effectively.
- Coach and mentor junior staff within the team.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.