Benefits Administrator: SLA-Driven Client Advocate

LifeWorks; Toronto; On-site; CAD 60,000 - 75,000; Full time

Job summary

A global health and well-being provider is seeking a Benefits Administrator in Toronto to handle client inquiries and support software issues. The ideal candidate will have at least 3 years of experience in the Benefits field, excellent communication skills, and strong problem-solving abilities. This role involves coaching junior staff and managing client expectations according to SLAs. A collaborative spirit and flexibility to tackle urgent tasks are essential. Competitive compensation and workplace diversity are emphasized.

Benefits

Inclusive culture

Supports accommodation for disabilities

Commitment to diversity

Qualifications

• 3+ years of experience in the Benefits field.
• Experience in SaaS is considered an asset.
• Ability to handle multiple urgent issues and prioritize effectively.

Responsibilities

• Resolve client inquiries via phone, email, or ticketing system.
• Understand business requirements and build test cases.
• Troubleshoot problems by analyzing symptoms and causes.
• Meet client deadlines by managing tasks effectively.
• Coach and mentor junior staff within the team.

Skills

Problem-solving skills

Documentation skills

Multitasking

Communication skills

Teamwork skills

Initiative

Flexibility

Education

University or college diploma in business administration

Tools

Microsoft Office suite

Microsoft SQL scripts

Job description

A global health and well-being provider is seeking a Benefits Administrator in Toronto to handle client inquiries and support software issues. The ideal candidate will have at least 3 years of experience in the Benefits field, excellent communication skills, and strong problem-solving abilities. This role involves coaching junior staff and managing client expectations according to SLAs. A collaborative spirit and flexibility to tackle urgent tasks are essential. Competitive compensation and workplace diversity are emphasized.