New Hire Application Specialist

RBC; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading financial institution in Montreal is seeking a New Hire Application Specialist to enhance the onboarding process for new employees. This role focuses on delivering engaging virtual training sessions and 1:1 coaching to ensure team members are proficient in key applications. The ideal candidate must be bilingual in English and French and possess strong communication and organizational skills. This full-time position offers a dynamic and supportive work environment with a focus on professional development and flexibility.

Benefits

Comprehensive Total Rewards Program

Flexible work/life balance options

Opportunities for professional development

Qualifications

• Ability to explain systems in clear, practical terms.
• Experience navigating WebEx and PowerPoint.
• Retail brokerage experience in a Dominion Securities branch setting.

Responsibilities

• Deliver virtual group training sessions on key applications.
• Provide 1:1 virtual coaching for new hires.
• Update training materials as processes evolve.

Skills

Bilingualism (English and French)

Strong communication

Organization

Training skills

Tools

ClientLink

SalesForce

ClientSource

ClientOnboarding (COB)

WebEx

PowerPoint

Job description

Job Description

What is the opportunity?

The New Hire Application Specialist plays a critical role in accelerating the success of new employees. This position is responsible for delivering engaging, high-impact virtual training focused on the core applications new hires use in their day-to-day roles. Rather than providing step-by-step technical walkthroughs, this role emphasizes practical, job-focused workflows—helping new team members understand how to use systems to drive client service, and operational efficiency. The Specialist will lead new-hire cohorts throughout the year, providing a mix of group training sessions and individual coaching sessions per new hire, ensuring personalized support and consistent onboarding outcomes.

What will you do?

• Deliver engaging virtual group training sessions on key applications used by advisors and support teams
• Provide 1:1 virtual coaching to help new hires build confidence and proficiency
• Teach workflows and use cases (how to use the tools to get work done), not just system features
• Update materials and demos as applications and processes evolve
• Track participation, gather feedback, and recommend improvements to the onboarding experience
• Manage training schedules in Outlook by organizing group/one-on-one sessions (with calendar invites for new hires) and sending follow-up emails with resources after each session, as required.

What do you need to succeed?

Must Have

• Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs.
• Ability to explain systems in clear, practical, business-focused terms
• Strong communication, organization, and follow-through skills
• In-depth knowledge of ClientLink, SalesForce, ClientSource, and ClientOnboarding (COB)
• Experience navigating WebEx and PowerPoint.
• Strong training and presentation skills.

• Retail brokerage experience in a Dominion Securities branch setting
• Demonstrates commitment to learning and professional development.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business and geographies

Job Skills

Additional Job Details

Address: 1 PLACE VILLE MARIE:MONTRÉAL

City: Montréal

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: WEALTH MANAGEMENT

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-12-19

Application Deadline: 2026-01-04

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.