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Customer Applications Analyst
Job summary
A leading transport company in Dieppe is seeking a Customer Applications Analyst to enhance customer experience by implementing data exchange technologies. The ideal candidate will have post-secondary education in IT or a related field, be bilingual in English and French, and possess strong analytical skills. This role offers opportunities for growth alongside a competitive benefits package including health plans and paid vacation.
Benefits
Qualifications
- Post-Secondary education with concentration in Information Technology or related discipline.
- Technically inclined and process-oriented.
- Able to work independently and collaboratively.
Responsibilities
- Modernizing processes using EDI, API, and file transfers.
- Understanding customer requirements for best fit solutions.
- Providing continuous support to customers via phone or email.
Skills
Education
Midland Transport is currently seeking a Customer Applications Analyst for our Head Office location in Dieppe, NB.
Become a team member who is driven to improve the customer experience by leveraging and helping people to implement improved data exchange technologies with our customers and partners.
- Adynamic, safe, and rewarding work environment.
- A flexible health, drug, dental, and vision plan.
- RRSP matching program.
- Employee & Family Assistance Programs.
- Health & Wellness reimbursements, includes gym memberships, fitness classes or online workout programs
- 3 weeks' paid vacation.
- Maternity leave top-up program.
- Growth and progression opportunities within Midland Transport and large network of the JD Irving group of companies.
- Post-Secondary education with concentration in Information Technology, B2B Technical Support, Business Administration or in a related discipline
- Technically inclined: process oriented and driven by a natural curiosity
- Thrive in an environment where you can work independently as well as collaboratively
- A continuous learner: acquiring new skills and software applications is second nature
- At home in a fast-paced work environment where solutions are not always clearly defined
- A practiced Bilingual (English/French) communicator with strong verbal, written, and interpersonal skills
- Organized, analytical and business savvy
- Modernizing processes by leveraging technology solutions such as EDI, API, and file transfers
- Understanding customer requirements to deliver the best fit solution
- Monitor and troubleshoot various systems to ensure they are functioning as expected
- Enable and maintain data channels between Midland and our customers
- Test and support technology enhancementsCollaborate and work in a team environment
- Provide continuous support to our customers via phone or email as required
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.