Customer Applications Analyst

J.D. Irving, Limited; Dieppe; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading transport company in Dieppe is seeking a Customer Applications Analyst to enhance customer experience by implementing data exchange technologies. The ideal candidate will have post-secondary education in IT or a related field, be bilingual in English and French, and possess strong analytical skills. This role offers opportunities for growth alongside a competitive benefits package including health plans and paid vacation.

Benefits

Dynamic and safe work environment

Flexible health, drug, dental, and vision plan

RRSP matching program

3 weeks' paid vacation

Maternity leave top-up program

Qualifications

• Post-Secondary education with concentration in Information Technology or related discipline.
• Technically inclined and process-oriented.
• Able to work independently and collaboratively.

Responsibilities

• Modernizing processes using EDI, API, and file transfers.
• Understanding customer requirements for best fit solutions.
• Providing continuous support to customers via phone or email.

Skills

Bilingual (English/French)

Process oriented

Technical skills

Analytical skills

Interpersonal skills

Education

Post-Secondary education in IT, B2B Technical Support, Business Administration

Job description

Midland Transport is currently seeking a Customer Applications Analyst for our Head Office location in Dieppe, NB.

Become a team member who is driven to improve the customer experience by leveraging and helping people to implement improved data exchange technologies with our customers and partners.

What we offer:

• Adynamic, safe, and rewarding work environment.
• A flexible health, drug, dental, and vision plan.
• RRSP matching program.
• Employee & Family Assistance Programs.
• Health & Wellness reimbursements, includes gym memberships, fitness classes or online workout programs
• 3 weeks' paid vacation.
• Maternity leave top-up program.
• Growth and progression opportunities within Midland Transport and large network of the JD Irving group of companies.

Qualifications

• Post-Secondary education with concentration in Information Technology, B2B Technical Support, Business Administration or in a related discipline
• Technically inclined: process oriented and driven by a natural curiosity
• Thrive in an environment where you can work independently as well as collaboratively
• A continuous learner: acquiring new skills and software applications is second nature
• At home in a fast-paced work environment where solutions are not always clearly defined
• A practiced Bilingual (English/French) communicator with strong verbal, written, and interpersonal skills
• Organized, analytical and business savvy

Responsibilities

• Modernizing processes by leveraging technology solutions such as EDI, API, and file transfers
• Understanding customer requirements to deliver the best fit solution
• Monitor and troubleshoot various systems to ensure they are functioning as expected
• Enable and maintain data channels between Midland and our customers
• Test and support technology enhancementsCollaborate and work in a team environment
• Provide continuous support to our customers via phone or email as required