Lead Service Desk Technician: Mentoring & Escalations
SAIC
Vancouver
Vor Ort
CAD 55.000 - 111.000
Vollzeit
Vor 4 Tagen
Sei unter den ersten Bewerbenden
Zusammenfassung
A technology solutions provider is currently seeking a motivated, customer service-oriented Lead Service Desk Technician to lead the Service Desk in Vancouver. Responsibilities include overseeing support quality, serving as an escalation point for technicians, and managing service desk projects. The ideal candidate has at least 7 years of experience in technical support, a high school diploma, and must work on-site at the DOT location. The position offers a target salary range of $40,001 - $80,000.
Qualifikationen
7 years of technical support experience through an IT service desk.
Required ability to work on-site five days a week.
U.S. citizenship or green card holder with at least 3 years of residency.
Aufgaben
Oversee quality of support services provided by the service desk.
Serve as the escalation point for junior and mid-level technicians.
Create and maintain documentation for service desk processes.
Kenntnisse
Customer service orientation
Problem-solving skills
Technical aptitude
Communication skills
Multitasking
Ausbildung
High School Diploma
Jobbeschreibung
A technology solutions provider is currently seeking a motivated, customer service-oriented Lead Service Desk Technician to lead the Service Desk in Vancouver. Responsibilities include overseeing support quality, serving as an escalation point for technicians, and managing service desk projects. The ideal candidate has at least 7 years of experience in technical support, a high school diploma, and must work on-site at the DOT location. The position offers a target salary range of $40,001 - $80,000.
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