System Administrator jobs in Canada

A ServiceNow Systems Administrator is responsible for managing and maintaining an organization's ServiceNow platform to ensure smooth operation, performance, and reliability.

1. Platform Administration: Maintain the health, performance, and integrity of the ServiceNow platform.
2. User and Role Management: Manage user accounts, roles, and access controls.
3. Incident, Problem, and Change Management: Support ITIL processes including Incident, Problem, Change, Request, and Release Management.
4. CMDB Management: Maintain the Configuration Management Database (CMDB) and ensure data accuracy using Discovery tools.
5. Customization and Configuration: Create and manage workflows, business rules, UI policies, client scripts, and custom applications.
6. Integration Support: Assist with integrations between ServiceNow and other systems using APIs and web services. Support ATF framework.

• Minimum of 3 years of hands-on experience with a solid understanding of CMDB.
• Excellent communication skills.
• Experience with Flow Designer, IntegrationHub, Performance Analytics.
• Familiarity with ITSM, HRSD, SAM, HAM, ITOM, ITAM, SPM modules; exposure to multiple modules.
• Knowledge of relational databases and data structures.
• Understanding of ITIL processes; ITIL certification is a plus.
• Knowledge of roles, ACLs, and user permissions in ServiceNow.
• Experience with REST/SOAP APIs and third-party integrations.