System Administrator

Ubisoft Entertainment; Montreal (administrative region); On-site; CAD 55,000 - 75,000; Full time

Job summary

A global gaming company seeks a System Administrator to provide second-level IT support. The ideal candidate will resolve technical issues, coordinate with various teams, and ensure effective communication with internal customers. Applicants should have experience with IT technologies, excellent analytical skills, and a strong customer service orientation. Join a diverse team dedicated to innovation and impact within the company's infrastructure.

Benefits

Diverse and inclusive work environment

Opportunities for professional development

Qualifications

• Previous experience supporting IT technologies of various nature.
• Knowledge of key IT systems and frameworks including Windows and Linux servers.
• Ability to communicate complex information to various stakeholders.

Responsibilities

• Identify, investigate, and resolve technical issues and incidents.
• Coordinate with internal teams for high-priority incident resolution.
• Provide prompt and courteous responses to internal customer contacts.

Skills

Customer service

Analytical skills

Interpersonal skills

Problem-solving

Adaptability to new technologies

Tools

Windows Servers

Active Directory

Azure

Linux Servers

Service Now

Network technologies (Firewall, Proxy, DNS)

Job description

Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six, to Just Dance and more. We believe diverse perspectives help both players and teams thrive. If you’re passionate about innovation and pushing entertainment boundaries, join our journey and help us create the unknown!

JOB DESCRIPTION

The Ubisoft IT Department is looking for aSystem Administratorwho will provide second-level support to all Ubisoft employees and partners.

AsaSystemAdminstratorof the command center, you willbe responsible fortracking incidents and following up on user requests.

This role is ideal for someone passionate about customer service,learning aboutnewtechnologiesand cross-team coordination.You’llbe a keyplayer in ensuringpositive andsolid communication between the various IT teams, Ubisoftemployees

Responsibilities

• Identify, investigate, and resolve technical issues,requestsand incidents,of varying complexity;
• Coordinate withour internal teamsandfacilitatehigh-priority incident resolution by engaging a variety of supportteams;
• Escalatesupport requests to administrators based on priorities andsupport requirements;
• Inform customers on the status of their requestsand follow other operational standardsaccording to the Service Level Objectives (SLO);
• Provide prompt and courteous responses tointernalcustomer contacts(phone calls, emails,internal messaging systems);
• Ensurea high levelof service and follow up withinternalcustomers to ensure theirsatisfaction;

QUALIFICATIONS

• Previousexperiencesupporting IT technologies of various nature;
• Knowledge of Windows Servers, Active Directory& Azure, and LinuxServers;
• Knowledge of network& infrastructuretechnologies (Firewall, Proxy, DNS);
• Previousknowledge of Service Now; Otherticketing systems andbasic understanding ofITILconcepts;
• Excellent analytical and problem-solvingskills;
• Ability to quickly adapt and learn in a constantly evolving IT environment;Demonstrateenthusiasmand curiositytowards new technologies;
• Exceptionalinterpersonal skills; Experience in customer service and the ability to communicate complex information to various stakeholders.

ADDITIONAL INFORMATION

Why Join Us?

You’llbe part of a team that values innovation, autonomy, and impact. Your work will directly shape the reliability and efficiency of Ubisoft’s global infrastructure.

Just a heads up: If yourequirea work permit, your eligibility may depend on your education and years of relevant work experience, as required by the government.

Skills and competencies show up in different forms and can be based on different experiences,that'swhy we strongly encourage you to apply even though you may not have all the requirements listed above.

At Ubisoft, you can come as you are. We embrace diversity in all its forms.We’recommitted to fostering a work environment that is inclusive and respectful of all differences.

We do not accept open applications. You can find all our open positions by clicking on the ‘Search Jobs’ button. Check our careers page regularly if you don’t find the opportunity you are looking for this time.

How can I check my application status?

You can check the status of your application by logging into your SmartRecruiters candidate profile.

I am not familiar with the video game industry. Would I fit into Ubisoft?

At Ubisoft, everyone is welcome! We know that by bringing together different perspectives and experiences, we create a more inclusive environment for our team members. You’ll get the chance to work with teams and projects that inspire and challenge you every single day.

How do I know if a Ubisoft email/offer is legit?

We were sorry to hear of some instances whereby scammers contacted candidates on Ubisoft’s “behalf” to gather personal data and/or money. We take this matter very seriously: not only do these actions put you at risk, they also jeopardize Ubisoft’s image.Click on the button below to read the detailed list of of things that Ubisoft, as a company, will never ask you for during your hiring process.