System Administrator: Incident Response & IT Support

Ubisoft; Montreal (administrative region); On-site; CAD 60,000 - 80,000; Full time

Job summary

A global gaming leader in Montreal is looking for a System Administrator to provide second-level support to its teams. The role involves identifying and resolving technical issues, coordinating with internal teams for incident resolution, and ensuring high levels of customer service. The ideal candidate should have experience in IT technologies, knowledge of servers and network systems, and exceptional problem-solving skills. Join an inclusive environment that values diversity and innovation.

Qualifications

• Previous experience supporting a variety of IT technologies.
• Knowledge of Windows Servers, Active Directory, Azure, and Linux Servers.
• Excellent analytical and problem-solving skills.
• Ability to adapt and learn in a constantly evolving environment.

Responsibilities

• Identify, investigate, and resolve technical issues and incidents.
• Coordinate high-priority incident resolution with internal teams.
• Provide prompt responses to internal customer contacts.
• Ensure high levels of service and follow up with internal customers.

Skills

Customer service orientation

Analytical skills

Problem-solving skills

Interpersonal skills

Tools

Windows Servers

Active Directory

Azure

Linux Servers

Service Now

Network infrastructure technologies

Job description

A global gaming leader in Montreal is looking for a System Administrator to provide second-level support to its teams. The role involves identifying and resolving technical issues, coordinating with internal teams for incident resolution, and ensuring high levels of customer service. The ideal candidate should have experience in IT technologies, knowledge of servers and network systems, and exceptional problem-solving skills. Join an inclusive environment that values diversity and innovation.