Branch Systems Administrator

Scotiabank; Burlington; On-site; CAD 60,000 - 80,000; Full time

Job summary

A major financial institution is seeking a Branch Systems Administrator located in Burlington, Hamilton, or St. Catharines. This role involves delivering technical support to branch staff, ensuring technology efficiency, and providing training. Ideal candidates should have solid IT support experience, communication skills, and proficiency in Microsoft systems. This position offers a competitive compensation package, opportunities for development, and an inclusive work culture focused on community improvement.

Benefits

Competitive Compensation and Benefits

Pension Plan

Employee Share Ownership Plan

Learning and Development access to Scotia Academy

Qualifications

• Experience in providing IT support to end-users.
• Excellent verbal and written communication skills.
• Ability to meet deadlines and provide professional service.

Responsibilities

• Deliver proactive and reactive technical expertise to Branch Staff.
• Act as a liaison with Helpdesk for issue resolution.
• Ensure all technology is efficiently running.
• Provide basic-level training on applications.
• Escalate issues to internal and external providers.

Skills

IT support experience

Excellent communication skills

Professional service delivery

Deadline management

Microsoft Office knowledge

Familiarity with operating systems

Job description

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Title: ScotiaMcLeod Branch Systems Administrator - Hamilton, Burlington or St. Catharines

Requisition ID: 248616

ScotiaMcLeod, a cornerstone of Scotia Wealth Management®, is a full-service wealth management firm with a proud history dating back to 1921. Known for service excellence, trusted advice, and a collaborative culture, we’re committed to helping clients grow and protect their wealth by understanding their complete financial picture—life, family, business, and future.

Our signature Enriched Thinking® approach brings together investment, wealth planning, and advisory specialists to deliver truly personalized solutions. You’ll be supported by an innovative, team-based environment that values integrity, client focus, and continuous growth.

At ScotiaMcLeod, you’re not just building a career—you’re joining a firm where ideas spark, collaboration thrives, and you’re empowered to reach your full potential while making a real impact in your clients' lives.

BRIEF INTRODUCTION

As a Branch Systems Administrator you will contribute to the effective functioning of the branch team by ensuring that all workstations, voice communications and multi-functioning devices are running effectively. You will join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.

IS THIS ROLE RIGHT FOR YOU

In the role you will:

• Deliver proactive and reactive technicalexpertisewith a hands-on approach, addressing issues and improvements for Branch Staff
• Act as the liaison with the Helpdesk and the Branch Training and Support Team to ensure efficient resolution to all issues
• Ensure all technology is running at maximum efficiency
• Provide basic-level training on all applications
• Escalateissuesto internal and external providers

DO YOU HAVE THE SKILLS

We would love to work with you if you have:

• Experience in providing IT support to end-users.
• Excellent verbal and written communication skills
• Provide excellent service in a professional and respectful manner.
• Ability to meet deadlines
• Knowledge of Microsoft systems: Word,Exceland PowerPoint
• Familiarity with various operating systems and platforms.

WHAT ’S IN IT FOR YOU

Competitive Compensation and Benefits package including annual incentive plans, time off entitlements and support, Leaves of Absence and Support, Pension Plan, Employee Share Ownership Plan, favourable employee rates for employee banking

The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.

An organization committed to making a difference in our communities– for you and our clients.

An inclusive working environment that encourages creativity,andcuriosity and celebrates success.

Learning and Development – free access to Scotia Academy to upskill and develop your skills

#SWM #LI-Onsite

Location(s): Canada : Ontario : Burlington || Canada : Ontario : Hamilton || Canada : Ontario : St. Catharines

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.