System Administrator

Ubisoft; Montreal (administrative region); On-site; CAD 60,000 - 80,000; Full time

Job summary

A global gaming leader in Montreal is looking for a System Administrator to provide second-level support to its teams. The role involves identifying and resolving technical issues, coordinating with internal teams for incident resolution, and ensuring high levels of customer service. The ideal candidate should have experience in IT technologies, knowledge of servers and network systems, and exceptional problem-solving skills. Join an inclusive environment that values diversity and innovation.

Qualifications

• Previous experience supporting a variety of IT technologies.
• Knowledge of Windows Servers, Active Directory, Azure, and Linux Servers.
• Excellent analytical and problem-solving skills.
• Ability to adapt and learn in a constantly evolving environment.

Responsibilities

• Identify, investigate, and resolve technical issues and incidents.
• Coordinate high-priority incident resolution with internal teams.
• Provide prompt responses to internal customer contacts.
• Ensure high levels of service and follow up with internal customers.

Skills

Customer service orientation

Analytical skills

Problem-solving skills

Interpersonal skills

Tools

Windows Servers

Active Directory

Azure

Linux Servers

Service Now

Network infrastructure technologies

Job description

Job Description

The Ubisoft IT Department is looking for a System Administrator who will provide second-level support to all Ubisoft employees and partners.

As a System Adminstrator of the command center, you will be responsible for tracking incidents and following up on user requests.

This role is ideal for someone passionate about customer service, learning about new technologies and cross-team coordination. You’ll be a key player in ensuring positive and solid communication between the various IT teams, Ubisoft employees

Responsibilities

• Identify, investigate, and resolve technical issues, requests and incidents, of varying complexity;
• Coordinate with our internal teams and facilitate high-priority incident resolution by engaging a variety of support teams;
• Escalate support requests to administrators based on priorities and support requirements;
• Inform customers on the status of their requests and follow other operational standards according to the Service Level Objectives (SLO);
• Provide prompt and courteous responses to internal customer contacts (phone calls, emails, internal messaging systems);
• Ensure a high level of service and follow up with internal customers to ensure their satisfaction;

Qualifications

• Previous experience supporting IT technologies of various nature;
• Knowledge of Windows Servers, Active Directory & Azure, and Linux Servers;
• Knowledge of network & infrastructure technologies (Firewall, Proxy, DNS);
• Previous knowledge of Service Now; Other ticketing systems and basic understanding of ITIL concepts;
• Excellent analytical and problem-solving skills;
• Ability to quickly adapt and learn in a constantly evolving IT environment; Demonstrate enthusiasm and curiosity towards new technologies;
• Exceptional interpersonal skills; Experience in customer service and the ability to communicate complex information to various stakeholders.

Additional Information

Why Join Us?

You’ll be part of a team that values innovation, autonomy, and impact. Your work will directly shape the reliability and efficiency of Ubisoft’s global infrastructure.

Just a heads up: If you require a work permit, your eligibility may depend on your education and years of relevant work experience, as required by the government.

Skills and competencies show up in different forms and can be based on different experiences, that's why we strongly encourage you to apply even though you may not have all the requirements listed above.

At Ubisoft, you can come as you are. We embrace diversity in all its forms. We’re committed to fostering a work environment that is inclusive and respectful of all differences.

Company Description

Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six, to Just Dance and more. We believe diverse perspectives help both players and teams thrive. If you’re passionate about innovation and pushing entertainment boundaries, join our journey and help us create the unknown!