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My client, a well-established insurer, is seeking a results-driven and experienced leader to join their Personal Lines underwriting team in Western Canada. This leadership role offers the opportunity to shape underwriting performance, guide a high-performing team, and influence the customer and broker experience across the region.

The successful candidate will lead a team of experienced underwriters—providing coaching, technical support, and performance oversight. This individual will work cross-functionally to support strategic objectives, streamline processes, and enhance underwriting outcomes while maintaining a strong service focus.

Title:Underwriting Team Manager – Personal Lines (Western Canada)

Responsibilities:

• Lead, mentor, and develop a team of underwriters, fostering a culture of performance, accountability, and service excellence.
• Ensure underwriting practices align with corporate guidelines, risk appetite, and profitability targets.
• Monitor and improve service levels to deliver a consistent and high-quality broker experience.
• Identify opportunities to enhance workflows and streamline underwriting processes.
• Collaborate with cross-functional teams to support operational improvements and national initiatives.
• Champion change management efforts, promoting adaptability and innovation within the team.
• Utilize data and analytics to track performance, identify trends, and support decision-making.
• Participate in talent planning activities including recruitment, development, performance management, and compensation recommendations.
• Provide clear and timely communication on procedural changes, underwriting direction, and team goals.
• Support capacity planning and resource allocation by forecasting workload demands and building contingency plans.
• Occasional travel within Canada may be required for planning meetings or team engagement sessions.

Qualifications:

• Post-secondary education or equivalent insurance experience; CIP or working toward designation preferred.
• 7+ years of underwriting experience in personal lines insurance (home and auto); multi-provincial experience is an asset.
• Prior leadership or coaching experience, with a demonstrated ability to develop and inspire others.
• Understanding of contact center/service-focused environments.
• Commitment to delivering sound underwriting decisions while supporting excellent customer and broker service.
• Strong communication and relationship-building skills with the ability to collaborate across functions and levels.
• Proven problem-solving abilities and comfort managing complex situations or escalations.
• Ability to interpret and leverage data to inform strategy and improve performance outcomes.
• Experience managing performance reviews, compensation input, and team development planning.

DGA Careers has been proudly serving the Canadian insurance industry for over 30 years, specializing in providing insurance recruiting services to major insurers, insurance brokerage firms and independent adjusting firms. With offices in Toronto, Vancouver, Montreal, Edmonton, and Calgary, DGA Careers is well positioned to conduct searches with a national scope. Our unrivalled professional network across Canada provides us with the ability to reach vital key influencers and passive candidates nationally.

Interested candidates please contactMaurice Reichbergat DGA CareersIf you are working with another DGA recruiter, feel free to ask them about this position.