Supervisor jobs in Canada

Company: Coach

Location: Edmonton, AB, CA

1. Understand organizational objectives and make decisions that align with Company priorities and values.
2. Endorse, model, and develop the team to deliver Coach’s Selling and Service expectations.
3. Manage sales strategies, initiatives, and growth across all categories.
4. Flex store business strategies and personal selling techniques to contribute to overall store and financial results.
5. Maximize floor supervisor role to deliver strong metrics and results driven through team selling and selling to multiple customers.
6. Set and communicate sales/productivity goals for the team, track store’s performance, and achieve sales through the team.
7. Hold the management team accountable for floor supervisor productivity, personal productivity, and management contribution.
8. Take ownership and commitment for delivering results; remain actively aware of personal and store metrics and achieve goals.
9. Drive business through sales strategies, clienteling, sourcing new customers, and maintaining ongoing productive relationships with customers.
10. Develop a clienteling strategy in partnership with the District Manager; implement and monitor strategy over time to achieve business goals and objectives.
11. Understand changes in the local market that may impact business performance and support the execution of local sales strategies and tactics.
12. Build credibility and trust as a personal fashion advisor to both team and customers by communicating fashion awareness and trends in the marketplace.
13. Create positive impressions with store team and customers by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach’s guide to style.
14. Act as a brand ambassador in the local market/mall to drive brand loyalty and business.
15. Coach the team on how to incorporate trends into their selling experience with customers.
16. Influence customer purchase decisions by balancing patience and assertiveness.
17. Resolve customer problems and meet customer needs in a timely manner through solution-oriented and forward-thinking.
18. Encourage the team to build long-term relationships with customers to drive business.
19. Develop both self and individual product knowledge skills and remain aware of current collections.
20. Protect and drive the needs of the business at all times.
21. Understand the positive sales impact staffing has on the business; recruit and hire accordingly.
22. Coach, develop, and motivate the team on a daily, weekly, and monthly basis to meet goals utilizing Company tools.
23. Ensure all daily tasks are completed without negatively impacting service of Coach standards.

1. Create enthusiasm and positivity for a shared vision and mission.
2. Lead by example.
3. Demonstrate confidence when leading the team and managing the store.
4. Take initiative; exhibit high ownership and accountability for results of self and others.
5. Approach challenges in a direct and timely manner and take action to course correct when appropriate.
6. Build trusting relationships with peers and the team.
7. Act as an advocate for the team and Brand.
8. Be adaptable and flexible to change.
9. Switch gears based on the needs of the business seamlessly and proactively.
10. Welcome feedback and adapt behaviors as appropriate.
11. Maintain a calm and professional demeanor at all times.
12. Foster an environment of teamwork and collaboration.
13. Create short and long-term strategies to achieve personal metrics and performance.
14. Use available resources to make informed decisions and take appropriate partners when necessary.
15. Utilize Company tools to keep self-informed.
16. Delegate and empower others.
17. Recognize and value individual performance and communicate appropriately.
18. Evaluate the performance of all team members and provide consistent and timely feedback; create and modify action plans for the continuous development of staff.
19. Resolve performance problems using appropriate communication, coaching, and counseling techniques.
20. Create a talent bench strength by actively recruiting and interviewing candidates.
21. Acknowledge and reinforce the importance of how all roles contribute to the success of the store.

1. Manage daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources, and loss prevention.
2. Demonstrate strong business acumen; strategically forecast, plan, and budget to the needs of the business.
3. Write schedules to maximize business by scheduling right people, right place, right time.
4. Interact and communicate with supervisor(s) regularly to keep them informed.
5. Maintain interior and exterior upkeep of the building in partnership with the corporate office.
6. Understand and use all retail systems and reporting tools.
7. Adhere to all retail policies and procedures including POS and Operations procedures.
8. Leverage Coach’s tools and technology to support relationship building and clienteling efforts.

1. Experience: 1 to 3 years of previous Store Manager experience in a luxury retail service environment preferable. Possess current knowledge of fashion trends and competition in the marketplace.
2. Education: High school diploma or equivalent; college degree preferred.
3. Technical: Proficient with MS Office (Microsoft Word, Excel, PowerPoint, and Outlook). Experience using retail systems (i.e., labor management, inventory systems, sales reporting, etc.).
4. Physical: Ability to communicate effectively with customers and team. Mobility to maneuver the sales floor and stock room to provide and support customer service. Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties. Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers.
5. Schedule: Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days.

Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Coach is an equal opportunity and affirmative action employer.