Senior ServiceNow ITOM Architect & Team Lead

KPMG LLP Canada; Toronto; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading consulting firm is seeking an ITOM Architect/Team Lead in Toronto. You will design and implement ITOM solutions using ServiceNow, ensuring high-quality delivery of client projects. The ideal candidate has over 5 years of ServiceNow experience, strong technical skills, and leadership abilities. A Bachelor’s degree in Computer Science or a related field is required; fluency in French is an asset. Join to be part of a diverse and inclusive team.

Qualifications

• Minimum of 5 years of ServiceNow experience.
• Minimum of 3 years in CMDB/ITOM ServiceNow configuration.
• ServiceNow Certifications: CIS-ITOM.
• Strong analytical and problem-solving skills.
• Experience leading a team of direct reports.

Responsibilities

• Design and implement comprehensive ITOM solutions.
• Integrate ServiceNow ITOM with various IT systems.
• Establish best practices for ITOM processes.
• Ensure high-quality delivery of client deliverables.
• Support the implementation and administration of ServiceNow.

Skills

ServiceNow experience

JavaScript

HTML

CSS

Analytical skills

Problem-solving skills

Communication skills

Leadership

Fluency in French

Education

Bachelor's degree in Computer Science or related field

Master's in Information Systems or MBA (asset)

Tools

ServiceNow development tools

Microsoft Visio

Microsoft PowerPoint

Microsoft Word

Job description

A leading consulting firm is seeking an ITOM Architect/Team Lead in Toronto. You will design and implement ITOM solutions using ServiceNow, ensuring high-quality delivery of client projects. The ideal candidate has over 5 years of ServiceNow experience, strong technical skills, and leadership abilities. A Bachelor’s degree in Computer Science or a related field is required; fluency in French is an asset. Join to be part of a diverse and inclusive team.