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Head of Unified Operations & AI-Driven Payments
Job summary
A dynamic fintech startup is seeking a Senior Director of Business Operations to lead and unify operations across Customer Support, Fraud, and Payment Operations. The ideal candidate will have over 10 years of leadership experience in fast-paced B2C environments and a proven track record in managing multi-functional teams. This pivotal role offers clear career progression towards a COO position and the opportunity to transform operational effectiveness using AI-driven strategies.
Benefits
Qualifications
- Over 10 years of leadership experience in fast-paced B2C environments, ideally in payments and risk/fraud.
- Proven history of managing multi-functional operations teams effectively.
- Strong understanding of settlement flows and reconciliation controls.
Responsibilities
- Lead the consolidation of operations into a cohesive structure.
- Collaborate with teams to ensure operational readiness for new initiatives.
- Manage end-to-end payment operations and enhance controls.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.