Head of Unified Operations & AI-Driven Payments

GuruLink; Toronto; On-site; CAD 125,000 - 150,000; Full time

Job summary

A dynamic fintech startup is seeking a Senior Director of Business Operations to lead and unify operations across Customer Support, Fraud, and Payment Operations. The ideal candidate will have over 10 years of leadership experience in fast-paced B2C environments and a proven track record in managing multi-functional teams. This pivotal role offers clear career progression towards a COO position and the opportunity to transform operational effectiveness using AI-driven strategies.

Benefits

Opportunity to lead critical teams

Key role in AI-driven operations

Career progression towards COO role

Qualifications

• Over 10 years of leadership experience in fast-paced B2C environments, ideally in payments and risk/fraud.
• Proven history of managing multi-functional operations teams effectively.
• Strong understanding of settlement flows and reconciliation controls.

Responsibilities

• Lead the consolidation of operations into a cohesive structure.
• Collaborate with teams to ensure operational readiness for new initiatives.
• Manage end-to-end payment operations and enhance controls.

Skills

Leadership experience in BizOps/Operations

Understanding of payments operations

Cross-functional collaboration

Experience with automation and AI

Tools

CRM and Ticketing Systems

Data Analytics and Reporting Dashboards

Job description

A dynamic fintech startup is seeking a Senior Director of Business Operations to lead and unify operations across Customer Support, Fraud, and Payment Operations. The ideal candidate will have over 10 years of leadership experience in fast-paced B2C environments and a proven track record in managing multi-functional teams. This pivotal role offers clear career progression towards a COO position and the opportunity to transform operational effectiveness using AI-driven strategies.