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Sr Business Systems Specialist

GAME ON – OLG needs you. OLG is transforming its organization to deliver great gaming experiences through digital, retail lottery, and land-based channels. OLG delivered a record net profit in fiscal 2023-24 and is expanding with a new strategic direction as a world-class gaming entertainment leader with an omni-channel platform.

We are looking for a passionate Sr Business Systems Specialist to ensure daily tasks are organized, maintain essential quality standards, understand current business processes, and collaborate with stakeholders on continuous improvement initiatives.

Reporting to the Sr Manager LBG Systems & Product, you will be empowered to:

• Lead business task completion to ensure a consistent approach is applied.
• Develop thorough understanding of business goals, outcomes, practices and processes to translate them into system functionality.
• Validate solution fit for business (e.g., user acceptance testing, defect & issue reporting).
• Lead development of documentation for new and modified business policies and procedures (e.g., SOPs and workflows) to ensure effective implementation of technology solutions and consistent outputs.
• Proactively identify and evaluate risks impacting system performance and functionality, ensuring continuity and reliability of critical processes through mitigation strategies.
• Collaborate with internal and external stakeholders to meet business objectives and timelines.
• Lead business in process implementation, including:
• identify use cases for UAT, systems testing and gap analysis;
• provide recommendations for problem resolution and define the range of functions;
• provide input or validation of end-user training materials to ensure a smooth transition to business as usual.
• Maintain domain and industry expertise and identify opportunities to streamline requirements, processes and workflows through continuous improvement.
• Execute documented business processes aligned to the department's conduct and manage responsibilities.
• Handle moderate to high complexity business requirements and configurations.
• Performs additional tasks to support evolving business needs and operational excellence.

Work Experience: 3+ years in a medium-to-large business environment; flexibility to work occasional weekends on a rotation; gaming experience and/or knowledge of Gaming Management Systems (GMS) is an asset.

Knowledge and Education: Post-secondary diploma/degree in information systems or business administration or equivalent experience. Understanding of business assessment and requirements analysis; knowledge of technology practices and business approaches; proficiency with MS Office (Word, Excel, Outlook).

Critical Skills: Excellent problem solving, analytical, communication, teamwork, organization, time management, and attention to detail.

Negotiation and Influence: ability to negotiate and influence effectively while maintaining strong relationships.

Strategic Thinker: strong strategic and critical thinking with ability to address challenges creatively.

Collaboration & Fun: inclusive, collaborative work style with a positive environment.

Integrity and Trust: operate with transparency and openness.

Licenses, Registrations, Certificates: AGCO Category 1 Gaming Assistant Registration (initiated at offer stage; employment conditional on obtaining and maintaining).

• Part of a Bigger Picture: socially responsible company reinvesting profits into Ontario.
• Flexible Work Environment: supports work-life balance.
• You Matter: family-friendly practices and hybrid work.
• Freedom to Innovate: supports new and better ways to be successful.
• Be Your Authentic Self: diverse environment valued as strength.
• Learning Galore: robust online learning programs.
• Public Service Pension Plan: defined benefit pension plan sponsored by the Government of Ontario.
• Variable Pay Program: performance-based incentives for permanent employees.

Learn about OLG – GAME ON! OLG is a multi-billion-dollar organization with lottery, casinos, digital offerings, horseracing, and charitable gaming. We are focused on being customer-obsessed and elevating our digital business. Our people, culture, flexibility, and inclusion are core to our success. Equity, diversity, and inclusion are essential to our culture and the Five Truths that OLGers Live by. Our profits support Ontarians. For more information, visit www.olg.ca.

Interested applicants please apply online by September 18, 2025.

OLG is an equal opportunity employer. We provide accommodations under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at careers@olg.ca if accommodations are required during the hiring process.

Personal information is collected by OLG and/or its third-party service providers under the Ontario Lottery and Gaming Corporation Act and the Employment Standards Act and will be used for recruitment purposes. For questions, contact careers@olg.ca.